In a crisis, the instinct is to shout louder and match escalating chaos. True leadership involves 'energetic jujitsu': deliberately slowing down and bringing calmness to the situation. This rare skill is more powerful than simply increasing intensity.

Refusing to discuss fear and feelings at work is inefficient. Leaders must invest a reasonable amount of time proactively attending to team emotions or be forced to squander an unreasonable amount of time reacting to the negative behaviors that result from those unaddressed feelings.

The brain's emotional center is five times stronger than its rational part. When triggered by stress, it shuts down executive function. A deliberate 90-second pause is a powerful antidote that allows the physiological wave of emotion to pass, enabling clearer, more considered decision-making.

Many leaders, particularly in technical fields, mistakenly believe their role is to provide all the answers. This approach disempowers teams and creates a bottleneck. Shifting from advising to coaching unlocks a team's problem-solving potential and allows leaders to scale their impact.

When facing an existential business threat, the most effective response is to suppress emotional panic and adopt a calm, methodical mindset, like a pilot running through an emergency checklist. This allows for clear, logical decision-making when stakes are highest and prevents paralysis from fear.

At scale, the biggest threat isn't a lack of opportunity but mental overload. The key is to treat your focus as a finite resource and actively protect it. This means becoming comfortable saying "I'm done for today" and disappointing people, realizing that protecting your mind is more strategic than satisfying every request.

Matt Spielman's coaching model focuses on identifying a client's signature strengths and past successes. Instead of smoothing out weaknesses with "sandpaper," he helps clients tap into what already works well to drive performance, viewing this as a more sustainable path to growth.

Use the GROW model (Goal, Reality, Options, Way Forward) to structure coaching conversations. This simple set of question categories helps leaders guide their team members to find their own solutions, fostering independence and critical thinking without the leader needing to provide the answer directly.

In volatile times, the instinct is to act decisively and quickly. Brené Brown argues the more effective approach is to pause, assess the situation holistically (like a soccer player controlling the ball), and then make a strategic move. This prevents reactive, scarcity-driven decisions that often backfire.