To truly change a brand's narrative, marketing's 'talking the talk' is insufficient. The product experience itself must embody the desired story. This 'walking the walk' through the product is the most powerful way to shape core brand perception and make the narrative shareable.

Snapdragon existed for years as a logo on a chip inside a tech-focused company that didn't know what to do with it. The brand's transformation began only when the CEO gave the CMO a clear, ambitious brief: turn Snapdragon into a consumer brand and a cultural icon. This top-down mandate was essential to unlock the necessary investment and organizational focus.

In markets saturated with similar product features, true differentiation comes from personality. Brands must find their "inner weird" and the human, universal truths that create an emotional connection, rather than focusing only on technical specs.

Qualcomm's CMO argues that the distinction between brand and performance marketing is a false dichotomy. All marketing must perform by driving resonance that leads to action and measurable business results. The goal is to prove how brand value directly drives business value, a concept supported by data showing top brands outperform market indices.

Qualcomm's entry into the Interbrand 100 was 70% driven by turning its Snapdragon ingredient brand into a household name. This demonstrates that a B2B tech company can significantly boost its corporate brand value by investing in a consumer-facing sub-brand, even if that sub-brand's financials are not reported separately.

Brand love is often less about the product and more about what it symbolizes about the consumer. In an era of 'hyper-identity,' brands become signals people use to communicate their personal values and nuances. Marketing should focus on what the brand says about its user.

Qualcomm structures its sponsorships not as simple transactions but as innovative partnerships. They negotiate for pass-through rights, allowing partners like Samsung to participate in activations, and for the ability to replace the Snapdragon logo with a charity's, turning the sponsorship into a flexible ecosystem and purpose-driven platform.

In a crowded market, brand is defined by the product experience, not marketing campaigns. Every interaction must evoke the intended brand feeling (e.g., "lovable"). This transforms brand into a core product responsibility and creates a powerful, defensible moat that activates word-of-mouth and differentiates you from competitors.

A brand's marketing narrative should focus on the underlying emotional experience it provides, such as "family time" for a puzzle company. This single, powerful theme can unite a diverse portfolio of products under one compelling story, creating a stronger brand identity than marketing individual product features.