Qualcomm's CMO argues that the distinction between brand and performance marketing is a false dichotomy. All marketing must perform by driving resonance that leads to action and measurable business results. The goal is to prove how brand value directly drives business value, a concept supported by data showing top brands outperform market indices.

Qualcomm's entry into the Interbrand 100 was 70% driven by turning its Snapdragon ingredient brand into a household name. This demonstrates that a B2B tech company can significantly boost its corporate brand value by investing in a consumer-facing sub-brand, even if that sub-brand's financials are not reported separately.

Beyond tactical execution, a Chief Marketing Officer's primary strategic function at the executive table is to represent the customer's perspective. This ensures that brand-building efforts and overall business strategy remain customer-centric and effective, a viewpoint that can otherwise get lost.

To rally senior leaders around a brand reinvention, AT&T's CMO had them share stories about brands they personally admired. This exercise revealed that brand love stems from product and service—not just ads. It successfully reframed brand building as a collective, company-wide responsibility.

Instead of justifying brand building as a defense against AI-driven commoditization, frame it as an offensive move that builds long-term value. A strong brand shortens sales cycles and increases customer lifetime value, directly impacting revenue and making it a proactive investment that resonates with CEOs and CFOs.

Instead of focusing on technical specs, Snapdragon's marketing attaches the brand to consumer passions like sports, music, and photography. The strategy is to show how their technology enhances these experiences, making the brand more relevant and emotionally resonant than it would be by simply explaining its features and benefits.

Branding is not just about reflecting a company's past; it can be a forward-looking tool for change. By defining a new, aspirational identity, a rebrand provides a clear path and a public commitment, guiding the organization to evolve and actively become the company it wants to be.

Instead of operating within the confines of a marketing department, marketers should adopt the mindset of the CEO. This means focusing on how to change the customer's mind to achieve the company's ultimate goals, rather than getting bogged down in departmental tactics. This approach leads to more influential and strategic work.

ABM cannot be a siloed marketing project; it must be a top-down, company-wide strategic shift. The most effective transitions occur when the CEO publicly champions the change, repositioning it as the new GTM motion for the entire business, which ensures alignment across sales, marketing, and customer success.