Qualcomm's CMO argues that the distinction between brand and performance marketing is a false dichotomy. All marketing must perform by driving resonance that leads to action and measurable business results. The goal is to prove how brand value directly drives business value, a concept supported by data showing top brands outperform market indices.
Before scaling paid acquisition, invest in a robust brand system. A well-defined brand DNA (art direction, voice, tone) is not a vanity project; it's the necessary infrastructure to efficiently generate the thousands of cohesive creative assets required to test and scale performance marketing campaigns successfully.
Qualcomm's entry into the Interbrand 100 was 70% driven by turning its Snapdragon ingredient brand into a household name. This demonstrates that a B2B tech company can significantly boost its corporate brand value by investing in a consumer-facing sub-brand, even if that sub-brand's financials are not reported separately.
Data shows that adding brand marketing to a performance-driven engine can increase median ROI by 90%. The persistent tension between brand and performance stems from short-termism and the allure of easily measured clicks, creating a false dichotomy between two essential functions.
Instead of justifying brand building as a defense against AI-driven commoditization, frame it as an offensive move that builds long-term value. A strong brand shortens sales cycles and increases customer lifetime value, directly impacting revenue and making it a proactive investment that resonates with CEOs and CFOs.
For the first time, tools tracking "AI Visibility"—how often a brand is cited in LLM responses—can directly measure the impact of brand-building activities. This allows CMOs to finally prove the ROI of brand investments, treating brand as a quantifiable performance engine rather than an abstract concept.
Data shows that while combining brand and performance is best, adding brand advertising to a performance-only strategy provides a significantly larger ROI lift than adding performance to a brand strategy. This suggests most marketers are over-invested in performance channels.
Data reveals a 'doom loop' of diminishing returns for companies over-relying on performance marketing. Brand investment acts as a multiplier, improving conversion and efficiency. Campaigns that combine brand and performance see a 90% higher ROI, while performance marketing for a weak brand yields a negative 40% ROI.
In a world demanding short-term results, brand marketing isn't a separate luxury. It is a critical investment that builds top-of-funnel awareness, ensuring that lower-funnel performance tactics have a sufficient audience to convert and ultimately work harder.
Shift the mindset from a brand vs. performance dichotomy. All marketing should be measured for performance. For brand initiatives, use metrics like branded search volume per dollar spent to quantify impact and tie "fluffy" activities to tangible growth outcomes.
The debate between short-term results and long-term brand building is a false dichotomy. You must accept that both are true and necessary at the same time. The challenge isn't choosing one, but finding a way to execute on both concurrently.