Spotify leveraged its brand love to successfully expand from music streaming into podcasts and audiobooks. This emotional equity provides the necessary consumer trust for diversification, turning brand into a strategic asset for growth beyond the core product.
A one-size-fits-all approach to brand measurement is ineffective. Molson Coors finds that 'consideration' is more predictive of growth for emerging brands, while 'brand equity' is a stronger driver for established ones. This tailors KPIs to the brand's life stage.
To avoid an inconsistent, 'all over the place' approach, companies must establish a common brand-building philosophy or framework. This shared point of view, like Molson Coors's MUSCLE framework, ensures organizational alignment and helps build a cohesive marketing culture.
Brand love is often less about the product and more about what it symbolizes about the consumer. In an era of 'hyper-identity,' brands become signals people use to communicate their personal values and nuances. Marketing should focus on what the brand says about its user.
Nutter Butter, a 55-year-old brand, successfully engaged a younger audience by embracing absurdist, meme-style humor. This risky strategy, while potentially alienating some, is effective for generating deep brand love because it requires taking a bold, creative stand.
To get buy-in from financial stakeholders, translate the 'soft' concept of brand love into hard metrics. Loved brands can command higher prices, maximize customer lifetime value, and reduce customer acquisition costs through organic advocacy, proving brand is a tangible asset.
Molson Coors revitalized its Coors Banquet brand by doubling down on its authentic, 150-year-old Western identity. This strategy resonated with a younger, legal-drinking-age Gen Z audience seeking authenticity, proving that heritage can bridge generational divides.