Tying SDR promotions to time-in-seat fosters stagnation. Instead, create a clear, multi-level roadmap where advancement is based solely on hitting performance thresholds. This model rewards high-achievers, provides constant motivation, and gives reps control over their career trajectory.
To prevent burnout from constant AI model releases, GitHub's product leader treats his team like athletes who need rest for peak performance. This includes rotating high-stress roles, proactively increasing headcount, forcing focus on only the top three priorities, and enforcing recovery periods.
Companies mistakenly bundle management with authority, forcing top performers onto a management track to gain influence. Separate them. Define management's role as coordination and context-sharing, allowing senior individual contributors to drive decisions without managing people.
Challenge the 'hire slow' mantra. Hiring is an intuitive guess, so act quickly. Once a person is in the organization, their performance is a known fact, not a guess. This clarity allows for faster decisions—both in removing underperformers and, crucially, in accelerating the promotion of superstars ahead of standard review cycles.
In a remote workforce, scrappy problem-solving is often invisible. Leaders must create a system to surface and publicly celebrate reps who use creativity to overcome blockers. This not only rewards the desired behavior but also transforms individual wins into scalable learning moments for the entire team.
Sales experience on a resume can be a 'false positive.' When hiring SDRs, prioritize untrainable qualities like work ethic, mindset, and resilience over specific past roles. These character traits are a better predictor of long-term success than skills that can be taught.
Well-meaning professionals often take on "glue work" like improving onboarding or team culture. While valuable, this work often doesn't align with promotion criteria for senior roles. Audit your energy and focus on activities directly tied to the expectations of the role you want.
While sleep and exercise are helpful, the only sustainable way for an ambitious leader to avoid burnout is to scale themselves. This requires developing the superpower of hiring and retaining talented people who can leverage the leader's efforts, ultimately creating more output and personal balance than simply working harder.
Employee retention now requires a customized approach beyond generic financial incentives. Effective managers must identify whether an individual is driven by work-life balance, ego-gratifying titles, or money, and then transparently tailor their role and its associated trade-offs to that primary motivator.
Employees often feel frustrated when their manager doesn't make their job more interesting or proactively manage their career path. This is a flawed expectation. A manager's primary role is to ensure performance in the current job; you are the sole owner of your long-term career navigation and growth.
Instead of forcing top salespeople into team-wide training, let them opt out. A leader's primary job with elite performers is to remove obstacles by providing resources like an assistant or better software. Don't waste their time or yours; just get out of their way.