Most sales teams function like golf or swim teams—a group of individuals pursuing personal commissions that are later aggregated. This is unlike interdependent teams like basketball. Leaders must recognize this structure to connect effectively, starting with the individual, not the group.
Many leaders mistakenly manage their team as a single entity, delivering one-size-fits-all messages in team meetings. This fails because each person is unique. True connection and performance improvement begin by understanding and connecting with each salesperson on a one-on-one basis first.
Instead of forcing top salespeople into team-wide training, let them opt out. A leader's primary job with elite performers is to remove obstacles by providing resources like an assistant or better software. Don't waste their time or yours; just get out of their way.
Sales leaders wrongly assume compensation is the universal motivator. However, assessment data shows money is the primary driver for only about 55% of salespeople. To create effective incentives, leaders must uncover individual motives, which may include free time, recognition, or charitable giving.
Leaders misallocate time on low performers who won't improve or top performers who don't need coaching. The greatest return on coaching time comes from investing 80% of it in the solid B-players (the "six pluses") who have the raw ability to become elite A-players.