Move beyond annual reviews by implementing a structured competency model for bi-monthly, one-hour check-ins. This practice removes ambiguity from feedback, makes it conversational and actionable, and creates a continuous, transparent growth loop.
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A three-step structure for feedback: state a neutral observation ("What"), explain its impact ("So What"), and suggest a collaborative next step ("Now What"). This focuses on the work, not the person, making the feedback more likely to be received well and acted upon.
Formal AI competency frameworks are still emerging. In their place, innovative companies are assessing employee AI skills with concrete, activity-based targets like "build three custom GPTs for your role" or completing specific certifications, directly linking these achievements to performance reviews.
Many 1-on-1s become rote reviews of past work. A more effective approach is to dedicate significant time to discussing future plans. Use this opportunity to check in on upcoming goals and direction, ensuring you and your manager are aligned before work begins.
To make AI adoption tangible, Zapier built rubrics defining "AI fluency" for different roles and seniority levels. By making these skills a measurable part of performance reviews and rewards, you create clear incentives for employees to invest their time in developing them, as behavior follows what gets measured.
Elix mitigates the fear of 360-degree reviews by providing every full-time employee with an external coach. This structure ensures that critical feedback doesn't just feel exposing but is paired with professional guidance, turning potential blind spots into actionable development goals and fostering a true growth culture.
Annual or quarterly performance reviews are high-pressure, judgmental events that create fear. A more effective approach is to reframe management as coaching. This means providing frequent, trust-based feedback focused on developing an employee's long-term potential, rather than simply rating their past performance.
When giving feedback, structure it in three parts. "What" is the specific observation. "So what" explains its impact on you or the situation. "Now what" provides a clear, forward-looking suggestion for change. This framework ensures feedback is understood and actionable.
A top-performing CEO adapted the board practice of an "executive session." He periodically removes himself from his own leadership meetings and asks an HR leader to gather candid feedback on his performance. This powerfully models vulnerability and a commitment to continuous improvement for the entire organization.
Use the GROW model (Goal, Reality, Options, Way Forward) to structure coaching conversations. This simple set of question categories helps leaders guide their team members to find their own solutions, fostering independence and critical thinking without the leader needing to provide the answer directly.
The phrase "Can I give you feedback?" triggers a threat response. Neuroleadership research shows that flipping the script—having leaders proactively *ask* for feedback—reduces the associated stress by 50% for both parties. This simple tweak fosters a culture of psychological safety and continuous improvement.
