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  1. Think Fast Talk Smart: Communication Techniques
  2. 247. “Matt”er of Fact: Coaching on Feedback and Q&A
247. “Matt”er of Fact: Coaching on Feedback and Q&A

247. “Matt”er of Fact: Coaching on Feedback and Q&A

Think Fast Talk Smart: Communication Techniques · Dec 2, 2025

Explore AI's role in communication coaching as host Matt Abrahams gets advice from his AI twin on how to effectively interview a chatbot.

Combat 'Future-Focused Anxiety' by Reframing a High-Stakes Test as a Curious Conversation

Shift your mindset away from a pass/fail evaluation, which fuels anxiety about uncontrollable outcomes. Instead, approach the situation as a curious exploration. This reframe lowers the psychological stakes, reduces nervousness, and allows for more authentic and effective engagement.

247. “Matt”er of Fact: Coaching on Feedback and Q&A thumbnail

247. “Matt”er of Fact: Coaching on Feedback and Q&A

Think Fast Talk Smart: Communication Techniques·3 months ago

Deliver Constructive Feedback Without Defensiveness Using the "What, So What, Now What" Framework

A three-step structure for feedback: state a neutral observation ("What"), explain its impact ("So What"), and suggest a collaborative next step ("Now What"). This focuses on the work, not the person, making the feedback more likely to be received well and acted upon.

247. “Matt”er of Fact: Coaching on Feedback and Q&A thumbnail

247. “Matt”er of Fact: Coaching on Feedback and Q&A

Think Fast Talk Smart: Communication Techniques·3 months ago

Test True Expertise by Asking Scenario-Based Questions That Require Synthesis

To gauge an expert's (human or AI) true depth, go beyond recall-based questions. Pose a complex problem with multiple constraints, like a skeptical audience, high anxiety, and a tight deadline. A genuine expert will synthesize concepts and address all layers of the problem, whereas a novice will give generic advice.

247. “Matt”er of Fact: Coaching on Feedback and Q&A thumbnail

247. “Matt”er of Fact: Coaching on Feedback and Q&A

Think Fast Talk Smart: Communication Techniques·3 months ago

Use 'Productive Preparation' to Focus on Success Instead of Only Planning for Failure

Standard preparation often focuses on contingency planning for what could go wrong. A more effective technique is to spend time envisioning and planning for what you will do when things go right. This cognitive shift directs your brain toward success and better prepares you to capitalize on positive moments.

247. “Matt”er of Fact: Coaching on Feedback and Q&A thumbnail

247. “Matt”er of Fact: Coaching on Feedback and Q&A

Think Fast Talk Smart: Communication Techniques·3 months ago