Design success isn't just about creating a functional and appealing product. The ultimate measure, often forgotten, is market adoption and usage. A designer's responsibility extends to ensuring the product sells and is used by customers, making it a business-critical function.
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Referencing Christopher Alexander, the discussion highlights "unself-conscious" design, where creators build and adapt a product while using it. This direct feedback loop creates a more functional and soulful product than one designed by specialized "architects" who are disconnected from the end-user's experience.
Designers often focus on selling their craft to design managers, but the final hiring decision frequently lies with product leaders. To succeed, designers must frame their value as a business investment, emphasizing the ROI and metric impact that resonates with the ultimate approver.
Most designers focus on aesthetics (UI) or general usability. High-growth DTC requires a specialist who understands performance marketing, UX, messaging hierarchy, and customer psychology to design assets that directly drive revenue, not just look good. This is a rare and critical skillset.
Designers once felt like imposters, but the profession grew rapidly, championed by figures like Steve Jobs. Now, design has a "seat at the table" and is recognized as a critical differentiator and a core business process for problem-solving, not just aesthetics.
The design firm Herbst Product operates on the principle that elegantly solving an irrelevant problem is a total failure. This emphasizes the supreme importance of the discovery and definition phases in product development. Before building, teams must ensure they are addressing a genuine, high-value customer need.
In the dot-com era, design was a superficial afterthought. Today, with increased software competition and user expectations set by companies like Apple, design is a critical factor for a product's success, influencing function and user experience, not just aesthetics.
Don't design solely for the user. The best product opportunities lie at the nexus of what users truly need (not what they say they want), the company's established product principles, and its core business objectives.
Instead of focusing on adding more features, the best product design identifies a desired outcome and systematically removes every obstacle preventing the user from achieving it. This subtractive process, brilliantly used for the iPhone, creates an elegant user experience that drives adoption and retention.
As cloud computing and developer tools made software easier to build, competition surged. This shifted business value from pure engineering to design and user experience, which became critical for standing out. Design went from a cosmetic afterthought to a core strategic function.
Technical founders often mistakenly believe the best product wins. In reality, marketing and sales acumen are more critical for success. Many multi-million dollar companies have succeeded with products considered clunky or complex, purely through superior distribution and sales execution.
