At year-end, write and mail thank-you letters to people who impacted you. In an era of overflowing inboxes, physical mail has a near 100% open rate. It's a powerful and memorable way to cut through the noise and plant seeds for future relationships.
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The founder advocates for being a "fountain, not a drain." He uses "soft touchpoints"—like texting a screenshot of a partner's ad seen in public—to stay top-of-mind without asking for anything. This builds genuine, non-transactional connections that pay dividends when a real "ask" is eventually needed.
Many companies neglect simple acts of gratitude. However, personal, unexpected, and heartfelt 'thank you' gestures are one of the most effective and underutilized marketing tools for building loyalty and generating referrals.
In an era of mass automation, customers notice and value actions they know can't be easily scaled. Instead of another automated email, send a personal video via text, a handwritten note, or "lumpy mail." These high-effort signals cut through the noise and show genuine appreciation.
To genuinely express gratitude, first connect with the authentic feeling of appreciation. The specific method of showing it is secondary and should align with your personal style. If the intent isn't real, any gesture, no matter how grand, will feel inauthentic.
An author found direct mail more effective than email for outreach. While email inboxes are overflowing and competitive, a well-crafted, personalized physical mail piece can cut through the noise and capture the attention of a target audience that is digitally fatigued.
Use customer data to perform radically thoughtful, unexpected acts of kindness. Sending a customer a personalized gift related to their hobbies (like a signed jersey) can create a powerful story that generates referrals from high-value connections within their network.
Use ringless voicemails or direct calls to thank customers or wish them well during holidays without any attempt to upsell. This unexpected, purely appreciative contact builds significant goodwill and differentiates your brand.
Instead of generic postcards, send customers useful branded items via direct mail, like magnets with school calendars or sports schedules. This utility-focused approach ensures your brand remains visible and top-of-mind in their home.
A physical, handwritten note cuts through digital noise and is perceived as more meaningful because the brain registers the effort involved. These notes often become keepsakes that serve as long-term reminders of appreciation, far outlasting a fleeting text or email.
For those who find networking feels artificial or self-serving, reframing the goal from personal gain to offering help makes it more authentic. Approaching interactions with a genuine desire to give value first builds stronger, more symbiotic relationships in the long run.
