Merge's founder considers taking competitor demos purely for research purposes to be unethical. Instead, she became a "really good stalker," finding all necessary information on YouTube, podcasts, and other public materials, maintaining integrity while enabling deep competitive analysis.
Instead of copying what top competitors do well, analyze what they do poorly or neglect. Excelling in those specific areas creates a powerful differentiator. This is how Eleven Madison Park focused on rivals' bad coffee service to become the world's #1 restaurant.
Strategic leaks of "comparable companies" to media outlets are a key tool for stealth startups to signal their direction. Analysts can reverse-engineer a company's strategy, target market, and talent focus by scrutinizing these chosen comps. This turns PR into a powerful source of competitive intelligence.
Act as a strategic partner, not a vendor, by analyzing a prospect's annual reports, 10Ks, and shareholder letters. Use this research to inform them about strategic risks or business issues they haven't considered, immediately differentiating you from competitors who just ask basic discovery questions.
To effectively influence partners, you must understand their priorities. A scrappy research method is to watch their executives' public interviews or internal all-hands meetings. This reveals their strategic goals and allows you to frame your proposal in their language, increasing its resonance.
AI can't replicate insights gained from direct customer interaction. Methods like joining sales calls, reading product reviews, and one-on-one interviews provide "first-party data" essential for creating resonant content and differentiating your brand from competitors relying on public data.
Instead of imitating successful competitors' tactics, deconstruct them to understand the underlying psychological principle (e.g., scarcity, social proof). This allows for authentic adaptation to your specific context, avoiding the high risk of failure from blind copying which ignores differences in brand and audience.
Instead of matching rivals' strengths, identify their weaknesses or overlooked details, like a poor coffee program. Focusing on these neglected areas allows you to create a unique, best-in-class experience and gain a competitive foothold. Guidara's team calls this 'reverse benchmarking.'
To deeply understand your buyer's world, consume the content they consume. A top AE listened to an M&A industry podcast—not a sales podcast—which gave him the credibility and specific language to engage a senior executive. This builds authentic expertise that generic sales training cannot provide.
AI-powered browsers can instantly open tabs for all your competitors and then analyze their sites based on your prompts. Ask them to compare pricing pages, identify email collection methods, or summarize go-to-market strategies to quickly gather competitive intelligence.