A salesperson may focus on tactical issues like a poor CRM, but the root cause of their challenges is often a more fundamental business problem, such as production capacity. Solving the perceived problem (getting a better CRM) could be useless and even exacerbate the real issue by overwhelming the production line.
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When a business gets high visibility but low conversions, the impulse is to blame the platform or marketing tactic (the 'sink'). However, the real issue is often the core offering—the product, pricing, or value proposition (the 'well'). People obsess over front-end fixes when the back-end is the actual problem.
Overwhelmed entrepreneurs can clarify priorities by categorizing every issue as either a supply or demand constraint. A demand constraint is needing more leads and sales. A supply constraint is being unable to fulfill existing orders. This binary focus clarifies the company's single most important priority.
When a company consistently misses sales goals, the root cause may not be the sales strategy but a failure in the hiring pipeline. A high employee churn rate combined with an inefficient screening process starves the sales team of the necessary manpower to hit its targets.
Focus on the root cause (the "first-order issue") rather than symptoms or a long to-do list. Solving this core problem, like fixing website technology instead of cutting content, often resolves multiple downstream issues simultaneously.
In businesses with production constraints, the sales process must shift from broad outreach to strategic allocation. By creating profiles for each customer, a salesperson can offer scarce products to their best accounts first, maximizing revenue and strengthening key relationships when supply is limited.
When problems like missed forecasts or high churn recur quarterly, the issue isn't an underperforming team (e.g., sales or CS). It's a systemic problem. Finger-pointing at individual departments masks deeper issues in cross-functional alignment, ICP definition, or process handoffs that require a holistic diagnosis.
Founders instinctively obsess over the product as if it's the primary constraint. In the "case study factory" model, the product is not a stage itself, but a tool that enables sales and delivery. The true bottleneck is almost always in pipeline, sales, or delivery—not the product.
To capture an executive's attention, connect operational-level problems to their strategic business impact. A slow development cycle isn't just a process issue; explain how it directly causes delayed time-to-market, higher costs, and lost market share to competitors, which are the metrics an economic buyer truly cares about.
Applying the Theory of Constraints, a startup's growth is limited by a single bottleneck in its factory (pipeline, sales, or delivery). Improving onboarding is useless if you have one sales call a month. All focus must be on solving that single constraint to make progress.
Salespeople often mistake speed for velocity, leading to burnout. True velocity is speed with a clear direction. By shifting from pitching a product (e.g., a copier) to diagnosing the client's core problem (e.g., a communication bottleneck), the sale becomes the logical conclusion, not a forced pitch.
