Applying the Theory of Constraints, a startup's growth is limited by a single bottleneck in its factory (pipeline, sales, or delivery). Improving onboarding is useless if you have one sales call a month. All focus must be on solving that single constraint to make progress.
The most effective operating philosophy for an early-stage company is brutally simple. It dictates that all time and energy should be spent on only two activities: understanding what customers are trying to achieve (demand) and selling a solution that helps them, while ignoring all other distractions.
The fastest-growing founders achieve outlier results not by working more hours, but by operating differently. They identify the single biggest bottleneck (e.g., low sales close rate), generate high-volume opportunities to test it (e.g., five sales calls a day), and then iterate on their process with extreme speed (e.g., reviewing and shipping changes every two days).
Frame your entire startup not as a product, but as a three-step factory (pipeline, sales, delivery) designed to repeatedly produce one "hell yes" customer success story. This tangible model clarifies the core business function and helps identify bottlenecks in the system.
When solving a critical bottleneck, founders should choose the most direct action with the highest probability of success. Instead of indirect methods like content marketing for leads, choose actions so direct it would be 'weird not to work'—such as immediately flying to a customer's office to sign a critical contract instead of waiting for an email.
Don't try to fix everything at once. Inspired by the Theory of Constraints, identify the single biggest bottleneck in your revenue engine and dedicate 80% of your energy to solving it each quarter. Once unblocked, the system will reveal a new constraint to tackle next, creating a sustainable rhythm.
Founders instinctively obsess over the product as if it's the primary constraint. In the "case study factory" model, the product is not a stage itself, but a tool that enables sales and delivery. The true bottleneck is almost always in pipeline, sales, or delivery—not the product.
When you identify your business's primary bottleneck, don't take incremental steps. The most effective approach is to overwhelm the problem by simultaneously reading books, watching videos, hiring coaches, and taking massive, relentless action until that constraint is completely resolved and a new one emerges.
'Strict productivity' for a founder is work centered on the startup's single biggest bottleneck, approached with a direct strategy, and executed with intense focus ('goblin mode'). Any other activity, from pitch competitions to unfocused work on non-bottlenecks, should be considered 'performative' and a distraction from making real progress.
A startup's core function is to find one successful, repeatable customer 'case study' and then build a factory (pipeline, sales, delivery) to replicate it at scale. This manufacturing-based mental model prevents random acts of improvement and helps founders apply concepts like bottleneck theory to know exactly where to focus their efforts for maximum impact.
Instead of broadly implementing AI, use the Theory of Constraints to identify the one process limiting your entire company's throughput. Target this single bottleneck—whether in support, sales, or delivery—with focused AI automation to achieve the highest possible leverage and unlock system-wide growth.