Companies often bring social media management in-house because they perceive it as less serious than traditional advertising. This is a critical error. Driving real business results through social media is far more complex and difficult than replicating the functions of a traditional creative agency for print or TV commercials.
Related Insights
Agencies often pitch exciting, ambitious "North Star" campaigns that get one department excited. However, these ideas frequently fail because the client's internal teams (e.g., digital, PR, comms) are siloed and not aligned. The agency sells a vision that other departments ultimately block, leading to an inability to deliver.
Business owners feel frustrated because their goal (driving traffic off-app to their website) is in direct conflict with social media's primary goal (maximizing on-app scroll time). This fundamental misalignment means the platform's success metrics work against your business objectives, creating a constant struggle for results.
Businesses claiming 'social media doesn't work' are blaming the tool, not the user. A tool's value is determined by the operator's skill. For an expert like LeBron James, a basketball is a billion-dollar asset; for an amateur, it's a liability. The same is true for marketing platforms.
Leaders often choose expensive, traditional advertising for ego gratification, like a TV spot during a baseball game, over more effective and profitable digital platforms. This preference for the familiar methods of 'yesterday' stifles growth and wastes money in favor of personal validation.
Stop thinking of content as a one-way broadcast. A sophisticated approach involves creating posts designed to provoke responses. Then, systematically mine the comments for raw, unfiltered consumer insights, effectively turning your social channels into a free, real-time market research platform.
The discussion over in-house versus agency marketing is a distraction from the fundamental problem. The core failure in most marketing today—from billboards to social posts—is a lack of strategic intent. Brands are simply 'posting shit' without a clear purpose, a flaw that exists regardless of who executes the work.
The biggest misconception sold to entrepreneurs is that social media is mandatory for success. In reality, a solid business model, an email list, and effective ways for the right people to find you (like SEO) are the only true necessities. Social media can be "icing," but it shouldn't be the core "cake."
Instead of treating social media as a long-term home, use it as a strategic tool to get your audience onto platforms you own, like an email list. The primary goal is to capture attention and immediately guide followers into your ecosystem, building a more resilient business off-platform.
Large companies often stifle authentic stories with restrictive social media policies. The guest advises them to "put your brand ego aside" and trust employees to share. Personal profiles and individual stories have far greater reach and build more trust than polished corporate content.
Counterintuitively, dedicating budget to campaigns optimized for engagements, follows, and shares can be a powerful brand-building tool. This approach reaches more people less expensively than conversion campaigns, building an audience and 'searing memories' that lead to future demand, complementing direct response efforts.
