Stop thinking of content as a one-way broadcast. A sophisticated approach involves creating posts designed to provoke responses. Then, systematically mine the comments for raw, unfiltered consumer insights, effectively turning your social channels into a free, real-time market research platform.
Related Insights
Most content fails because its intention is selfish: to convert a user. A successful strategy treats the content itself as the final product, designed solely to provide value and build a relationship. This consumer-centric approach, which avoids treating content as a top-of-funnel tactic, is what builds long-term trust and a loyal audience.
Company pages can achieve more significant growth in impressions, likes, and follows by leaving well-crafted, entertaining comments on posts from industry thought leaders, rather than solely focusing on creating original in-feed posts.
A16z discovered their most successful content wasn't market commentary ("are we in a bubble?") but timeless, practical guides like "Good Product Manager, Bad Product Manager." This type of actionable content provides enduring utility to the target audience (entrepreneurs), building a deeper, more trusting relationship than fleeting, topical chatter.
The most valuable consumer insights are not in analytics dashboards, but in the raw, qualitative feedback within social media comments. Winning brands invest in teams whose sole job is to read and interpret this chatter, providing a competitive advantage that quantitative data alone cannot deliver.
Instead of maintaining a constant high volume, use it strategically in bursts to quickly acquire data on audience preferences. This “accordion method” allows you to discover what resonates, then contract your efforts into fewer, more in-depth pieces. This balances rapid learning with high-quality production for greater impact.
LinkedIn now shows impression metrics for comments, signaling their importance. Strategically leaving thoughtful, entertaining comments on others' posts can drive more page growth and followers than original feed posts. Treat comments like mini-posts to test content ideas.
Instead of asking AI to generate generic blog posts, use it for strategic ideation. Prompt ChatGPT with a detailed description of your ideal client and their transformation, then ask it to list their top 25 problems or questions. This provides a roadmap for creating highly relevant, problem-solving content.
Beyond marketing metrics, actively soliciting replies on non-business topics (e.g., "What's your favorite hobby?") uncovers valuable first-party data about your audience's interests. This enables more relatable and personalized content that resonates on a human level.
Glucose Goddess founder Jessie Inchauspé treats her Instagram posts like a tech product, using audience comments and DMs as direct user research. This iterative process of listening to and adapting based on feedback, even when negative, is key to refining a message for mass appeal.
Counterintuitively, dedicating budget to campaigns optimized for engagements, follows, and shares can be a powerful brand-building tool. This approach reaches more people less expensively than conversion campaigns, building an audience and 'searing memories' that lead to future demand, complementing direct response efforts.
