As ad platforms like Google automate bid management, an agency's value is no longer in manual "button pushing." The new competitive edge is the ability to feed the platform's AI with superior client data and insights. Agencies that cannot access and leverage this data will struggle to demonstrate value.
To sell large transformation projects, present the ambitious "North Star" goal but break it into sequential stages. Critically, Stage 1 must deliver tangible business value on its own. This approach wins over skeptics by providing an early return on investment, securing the momentum and buy-in needed for subsequent stages.
Agency leaders often delay decisions for fear of being wrong, creating significant opportunity costs and mental distraction. This paralysis is more damaging than the risk of an incorrect choice. Any decision is better than indecision because it provides momentum and learning, a lesson especially critical for small or solo-led agencies.
Google's AI-driven search increasingly values brand authority, making traditional silos that separate brand/PR (reputation) from digital/SEO (traffic) obsolete. To succeed, companies must adopt an integrated strategy where content, PR, search, and social work together to build a unified brand presence across the entire customer funnel.
Agencies often pitch exciting, ambitious "North Star" campaigns that get one department excited. However, these ideas frequently fail because the client's internal teams (e.g., digital, PR, comms) are siloed and not aligned. The agency sells a vision that other departments ultimately block, leading to an inability to deliver.
Forward-thinking agencies can lose business by pitching complex, integrated solutions when a client has a specific, immediate need and budget (e.g., traditional SEO). It's crucial to meet the client where they are and deliver value on their stated problem, rather than being "too proud or innovative" to do fundamental work.
Early SEO involved trading content for blog links. When bloggers began demanding payment, a practice against Google's rules, Search Laboratory pivoted. They started creating high-value content on client sites to earn links via outreach, effectively inventing a digital PR model out of necessity before it became a mainstream practice.