Organizational success depends less on high-profile 'superstars' and more on 'Sherpas'—generous, energetic team players who handle the essential, often invisible, support work. When hiring, actively screen for generosity and positive energy, as these are the people who enable collective achievement.
Simply hiring superstar "Galacticos" is an ineffective team-building strategy. A successful AI team requires a deliberate mix of three archetypes: visionaries who set direction, rigorous executors who ship product, and social "glue" who maintain team cohesion and morale.
Success is often attributed not to a relentless personal grind, but to a superpower in attracting and retaining top talent. True scaling and outsized impact come from empowering a great team, embodying the idea that "greatness is in the agency of others."
"Glue employees" are team members with high EQ who proactively help others and prioritize the team's success. They are multipliers but often go unnoticed because they aren't traditional "star" performers. Leaders should actively identify them by asking team members who helps them the most and then reward them accordingly.
Don't wait for a promotion or new job opening to grow. Proactively identify other teams' pain points and offer your expertise to help solve them. This proactive helpfulness builds relationships, demonstrates your value across the organization, and organically opens doors to new skills and responsibilities.
To truly build a people-first culture, give the head of HR (rebranded as 'Chief Heart Officer' to change perception) more political clout and decision-making power than the Chief Financial Officer. This organizational structure ensures that employee retention and happiness are prioritized over pure financial metrics, leading to long-term stability and success.
The common practice of hiring for "culture fit" creates homogenous teams that stifle creativity and produce the same results. To innovate, actively recruit people who challenge the status quo and think differently. A "culture mismatch" introduces the friction necessary for breakthrough ideas.
While sleep and exercise are helpful, the only sustainable way for an ambitious leader to avoid burnout is to scale themselves. This requires developing the superpower of hiring and retaining talented people who can leverage the leader's efforts, ultimately creating more output and personal balance than simply working harder.
By adding resilience as a core hiring criterion, Pinterest naturally attracts diverse candidates from non-traditional backgrounds who have overcome adversity. This focus shifts hiring away from traditional signals of success, increasing diversity and bringing in employees who are better equipped for business challenges.
Beyond IQ and EQ, interview for 'Resilience Quotient' (RQ)—the ability to persevere through setbacks. A key tactic is to ask candidates about their proudest achievement, then follow up with, 'What would you do differently?' to see how they navigated strife and learned from it.
We often mistake skills for strengths. A more powerful definition of a strength is any activity that energizes and motivates you. To boost morale and performance, individuals and leaders should focus on aligning work with these energy-giving tasks, rather than just focusing on competency.