PR professionals often feel their ROI measurement is weaker than other marketing channels. However, many business expenses (like boardroom TVs) face no ROI scrutiny. A well-measured PR campaign that tracks digital impact can demonstrate value more effectively than an average advertising campaign, challenging this internal bias.

Companies often bring social media management in-house because they perceive it as less serious than traditional advertising. This is a critical error. Driving real business results through social media is far more complex and difficult than replicating the functions of a traditional creative agency for print or TV commercials.

Leaders often choose expensive, traditional advertising for ego gratification, like a TV spot during a baseball game, over more effective and profitable digital platforms. This preference for the familiar methods of 'yesterday' stifles growth and wastes money in favor of personal validation.

The speaker coins "technoplasmosis" for when tech vendors persuade a company's finance department to adopt marketing metrics that favor selling tech stacks (e.g., click-through rates). This shifts focus to short-term, transactional activities and away from long-term brand building, which is more valuable.

Gary Vaynerchuk argues that large companies cling to outdated marketing playbooks, measuring success by "potential reach" (e.g., billboard impressions). This metric is flawed because it ignores whether anyone actually paid attention. Startups win by focusing on "actualized reach" on platforms where attention is guaranteed.

Many large agencies are not truly consumer-centric. Their business model incentivizes focusing on winning industry awards (like Cannes Lions), pleasing internal stakeholders, and navigating corporate politics. This creates a fundamental disconnect from where consumer attention actually is, leading to ineffective marketing spend.

Leading marketers confidently invest in high-cost, low-measurability channels like billboards and physical books. They understand that reaching a concentrated target audience builds brand in a way that can't be captured by direct attribution but drives long-term pipeline.

To sell leadership on brand initiatives with indirect ROI, translate organic performance into paid media equivalents. Calculate what the millions of impressions from a viral video would have cost via paid channels. Frame it as a cost-effective way to build brand and lower overall CAC.

While TV’s initial cost-per-thousand (CPM) seems higher than social media, the conclusion flips when adjusted for actual attentive seconds. Research shows TV’s attention-adjusted CPM becomes significantly lower than social's, making it a more cost-effective channel for capturing genuine viewer focus, even among Gen Z.