PR professionals often feel their ROI measurement is weaker than other marketing channels. However, many business expenses (like boardroom TVs) face no ROI scrutiny. A well-measured PR campaign that tracks digital impact can demonstrate value more effectively than an average advertising campaign, challenging this internal bias.
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Relying solely on data leads to ineffective marketing. Lasting impact comes from integrating three pillars: behavioral science (the 'why'), creativity (the 'how' to cut through noise), and data (the 'who' to target). Neglecting any one pillar cripples the entire strategy.
The 'Mad Men' era of relying on a creative director's gut feel is obsolete. Many leaders still wrongly judge marketing creative based on their personal taste ('I don't like that picture'). The correct modern approach is to deploy content and use the resulting performance data to make informed decisions.
Earned media is a primary source for generative AI, appearing in over 60% of brand reputation-related responses according to research. This positions PR at the center of the new "Generative Engine Optimization" (GEO) landscape, creating the most significant strategic opportunity for the industry in over a decade.
DoubleTree's CFO reportedly hates the free cookie program because its ROI is impossible to prove. However, it functions as a powerful "talk trigger," generating priceless word-of-mouth marketing and brand loyalty. This proves the most effective brand initiatives often defy direct performance metrics.
Businesses claiming 'social media doesn't work' are blaming the tool, not the user. A tool's value is determined by the operator's skill. For an expert like LeBron James, a basketball is a billion-dollar asset; for an amateur, it's a liability. The same is true for marketing platforms.
Brand campaigns reach the 95% of buyers not currently in-market. Instead of relying on vanity metrics, Square ties this investment to business outcomes by tracking the subsequent lift in organic traffic, which they've found converts better than paid channels.
A common attribution error is assigning all sales to paid marketing activities. In reality, most brands have a strong "baseline"—sales that would occur even without marketing. Accurate measurement requires modeling this baseline first, then attributing only the incremental lift from campaigns.
Shift the mindset from a brand vs. performance dichotomy. All marketing should be measured for performance. For brand initiatives, use metrics like branded search volume per dollar spent to quantify impact and tie "fluffy" activities to tangible growth outcomes.
AI models heavily weigh earned media from credible publications when determining brand authority. With 61% of AI brand mentions coming from editorial sources, PR is no longer just a brand-building exercise but a critical technical lever for GEO, directly influencing discoverability.
Position marketing as the engine for future quarters' growth, while sales focuses on closing current-quarter deals. This reframes marketing's long-term investments (like brand building) as essential for sustainable revenue, justifying budgets that don't show immediate, direct ROI to a CFO.
