Leading marketers confidently invest in high-cost, low-measurability channels like billboards and physical books. They understand that reaching a concentrated target audience builds brand in a way that can't be captured by direct attribution but drives long-term pipeline.
Related Insights
The key to justifying brand marketing isn't a perfect dashboard, but internal education. A marketing leader's primary job is to explain to the CFO and sales team that buying decisions are not linear and are influenced by multiple, often unmeasurable touchpoints over time.
To get C-suite buy-in for long-term brand investment, marketers should run small, ring-fenced test campaigns. By isolating a market segment and layering brand tactics on top of demand generation, you can demonstrably prove superior growth compared to a control group, de-risking a larger investment.
DoubleTree's CFO reportedly hates the free cookie program because its ROI is impossible to prove. However, it functions as a powerful "talk trigger," generating priceless word-of-mouth marketing and brand loyalty. This proves the most effective brand initiatives often defy direct performance metrics.
The ROI of a viral moment is difficult to link to direct sales. Instead, its value lies in increasing 'share of voice' and creating positive brand associations. This influences future purchasing decisions, making the brand top-of-mind when a customer is ready to buy.
Data shows that adding brand marketing to a performance-driven engine can increase median ROI by 90%. The persistent tension between brand and performance stems from short-termism and the allure of easily measured clicks, creating a false dichotomy between two essential functions.
Unlike typical consumer ads, San Francisco's outdoor advertising is dominated by niche B2B startups. They accept that 95% of viewers are irrelevant to reach a high concentration of VCs and tech talent, signaling a strategic return to immeasurable brand awareness over direct-response marketing.
Data reveals a 'doom loop' of diminishing returns for companies over-relying on performance marketing. Brand investment acts as a multiplier, improving conversion and efficiency. Campaigns that combine brand and performance see a 90% higher ROI, while performance marketing for a weak brand yields a negative 40% ROI.
In a world demanding short-term results, brand marketing isn't a separate luxury. It is a critical investment that builds top-of-funnel awareness, ensuring that lower-funnel performance tactics have a sufficient audience to convert and ultimately work harder.
Instead of chasing perfect attribution, recognize that customers will explicitly tell you how they found you. At Drift, prospects on sales calls would frequently mention being fans of their podcast. This qualitative data from the front lines is often the most direct and powerful measure of brand impact.
Solely judging marketing by last-touch attribution creates a false reality. This narrow metric consistently favors predictable channels like search and email, discouraging investment in brand building and creative storytelling that influence buyers throughout their journey. It's a losing battle if it's the only basis for decision-making.
