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In a small company, no one is perfect at wearing every hat. Instead of striving for perfection everywhere, leaders should accept 'good enough' in non-critical areas (e.g. bookkeeping) and focus the team's energy and resources on where they can be truly world-class.
Just because you are good at a task doesn't mean you should be the one doing it. Founders must evaluate tasks not by their ability to perform them, but by the opportunity cost. If a task prevents you from focusing on unique, high-impact activities only you can do, it must be delegated.
The instinct for a hands-on leader is to fix every problem themselves, which doesn't scale. Growing requires developing the intuition to distinguish between critical issues (glass balls) and less important ones (rubber balls) that can temporarily fail, freeing up time for higher-leverage tasks.
A solo founder spending time on tactical work like driving hours for ingredients is wasting valuable time. Founders must distinguish between low-level tactical tasks to be outsourced and high-level strategic work that only they can do to move the business forward.
Contrary to the startup ethos of wearing many hats, the advice to 'stay in your lane' is highly effective for senior roles. Focusing deeply on areas where you have direct control yields greater results than diluting your efforts by trying to influence every adjacent function.
A founder's instinct is to delegate tasks they are bad at, such as finance, to get them off their plate. However, this creates dangerous blind spots. To be a responsible leader, you must force yourself to engage with and understand every part of the business.
The early-stage CEO role involves extreme context switching. The key skill isn't just multitasking, but correctly identifying the single biggest impediment to growth—be it product, sales, or recruiting—on a weekly or monthly basis and focusing all energy there to solve it.
True excellence requires making intentional tradeoffs. Instead of aiming for mediocrity across all areas, embrace the essence of strategy by completely dropping certain tasks or initiatives to outperform competition in the areas that truly matter for your long-term goals.
Founders are naturally dreamers, but execution requires ruthless prioritizing. The most critical, and difficult, role is saying 'no' to shiny objects and good ideas to maintain focus. This clarity is more important than simply working long hours.
The very traits that help a founder succeed initially—doing everything themselves, obsessing over details—become bottlenecks to growth. To scale, founders must abandon the tools that got them started and adopt new ones like delegation and trust.
The founder's role is not specialist but a rotating generalist. They must identify the company's current bottleneck and become "70% good" at that function—be it product, finance, or sales. This allows them to lead the charge and know what to look for before hiring a true expert.