The very traits that help a founder succeed initially—doing everything themselves, obsessing over details—become bottlenecks to growth. To scale, founders must abandon the tools that got them started and adopt new ones like delegation and trust.
Entrepreneurs often prefer being the indispensable "most valuable player" because it feels good and gives them control. However, this ego-driven desire makes the business less valuable and prevents it from scaling. To truly grow, a founder must transition from the court to the owner's box.
Blippar's co-founder realized her skills were perfect for the startup-to-scale-up phase but that she became a bottleneck at scale. Her inability to delegate meant others were better suited to lead the scaled team. This self-awareness is crucial for founders to prevent stalling growth and empower their organization.
While founder-led accountability is crucial, it's often misinterpreted. Leaders adopt a caricature of decisiveness, like mimicking Steve Jobs' harshness, which leads to micromanagement and alienates talented individual contributors who are key to scaling.
Conventional scaling crushes founders by making them hold everything. Instead, invert the model: create a supportive architecture where your frameworks hold your work, which in turn holds you. This 'nesting bowl' approach enables scaling without feeling responsible for holding everything yourself.
Founders often start scrappy out of necessity and dream of lavish resources. However, once successful, many realize that small, lean, and scrappy teams are more effective. This creates a paradox where the most successful entrepreneurs intentionally revert to the resource-constrained mindset they once tried to escape.
When an owner acts as the primary problem-solver, the business cannot scale beyond their personal capacity. This over-functioning creates an operational bottleneck that prevents growth, duplicates effort, and ultimately erodes profitability by making the business dependent on one person.
Founders are "unicorns" with unique skill sets impossible to hire for in a single person. To scale and remove yourself as a bottleneck, break your responsibilities into their component parts (e.g., sales, marketing, product) and hire specialists for each, assembling a team that approximates your output, even at a lower margin.
Founder-led selling is essential for the first 6-12 months but becomes a critical growth bottleneck if it continues. Founders who can't let go create a self-fulfilling prophecy where the business can't scale beyond them. They must be coached to transition from being the primary seller to an enabler of the sales team.
Traits like intense self-reliance and a refusal to trust others can be instrumental in the early stages of building something. However, these same traits can become ceilings on your growth, preventing you from building a team and learning from others, if you don't evolve.
Bumble's founder believes the initial, all-consuming obsession is critical for getting a startup off the ground. However, this same intensity becomes a liability as the company matures. Leaders must evolve and create distance to gain the perspective needed for long-term growth and to avoid stifling opportunity.