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To get reps to open up about their development areas, a new manager should first be vulnerable about their own shortcomings. This lowers the rep's defenses and transforms the conversation from a review into a collaborative effort to improve together.
Contrary to the belief that leaders must appear flawless, studies show that revealing minor struggles—like nervousness with public speaking or poor time management—actually strengthens their authority. This vulnerability makes them more relatable and trustworthy to their teams.
To move beyond status updates in one-on-one meetings, managers should open up about their own challenges. Asking a team member for their perspective on a decision the manager is making fosters trust, shows respect, and can uncover valuable insights you hadn't considered.
People become defensive when given unsolicited advice. To create an opening for constructive criticism, first ask the other person for feedback on your own performance. This act of vulnerability establishes trust and often triggers a natural social tendency for them to reciprocate, making them more receptive to your feedback in return.
Early leadership mistakes often stem from a perceived need to have all the answers. A more powerful approach is to express confidence in the mission while openly asking your team for feedback on how you can improve as a leader to better serve them and the company.
Studies show executives who admit to past struggles, like being rejected from multiple jobs, are trusted more by employees. This vulnerability doesn't diminish their perceived competence and can significantly increase team motivation and willingness to work for them.
When managing former peers, expect to be tested. A direct report challenged the speaker with a hypothetical scenario to see if he would jump to conclusions or seek to understand the full context first. Passing this test built immediate trust by showing he wouldn't abuse his new authority.
To eliminate the blind spots that undermine leadership, practice "proactive teachability." Go beyond passively accepting feedback and directly ask trusted colleagues, "Where am I blind?" This vulnerability not only fosters growth but also builds the referent power that makes others want to follow you.
Instead of trying to find the perfect words, preface difficult feedback by stating your own nervousness. Saying, "I'm nervous to share this because I value our relationship," humanizes the interaction, disarms defensiveness, and makes the other person more receptive to the message.
When stepping into a senior role, especially at a young age, the priority isn't to exert authority. Instead, focus on humility: meet with your new reports, listen to their needs, publicly praise their work, and deflect credit to them to show you are on their side.
To effectively give feedback, leaders must first build a genuine relationship. This ensures the correction is received constructively because the team member knows the leader cares about them personally. This simple habit fosters better engagement and higher performance.