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When stepping into a senior role, especially at a young age, the priority isn't to exert authority. Instead, focus on humility: meet with your new reports, listen to their needs, publicly praise their work, and deflect credit to them to show you are on their side.
When moving into a new C-level role, Allspring CEO Kate Burke's first step is to recognize she has the least subject matter expertise. She leads with inquiry, not answers, to learn from her team. This builds trust and allows her to focus on her strengths: strategic focus and execution.
Early leadership mistakes often stem from a perceived need to have all the answers. A more powerful approach is to express confidence in the mission while openly asking your team for feedback on how you can improve as a leader to better serve them and the company.
The transition from a hands-on contributor to a leader is one of the hardest professional shifts. It requires consciously moving away from execution by learning to trust and delegate. This is achieved by hiring talented people and then empowering them to operate, even if it means simply getting out of their way.
When managing former peers, expect to be tested. A direct report challenged the speaker with a hypothetical scenario to see if he would jump to conclusions or seek to understand the full context first. Passing this test built immediate trust by showing he wouldn't abuse his new authority.
A PM's first job is to earn influence, not exert authority. This is achieved with a 'listening tour'—proactively meeting key people in engineering, sales, and marketing to understand their challenges and build relationships before proposing any product work.
To build alliances with C-suite peers like the CFO, a new executive should act as a 'servant leader.' Instead of asserting authority, frame your function's role as being in service of their agenda. Asking "how can we make your life easier?" builds trust and collaboration from day one.
When stepping into a transformative career role, vulnerability is a strength. Acknowledging what you don't know, even to board members, and asking for help is more effective than feigning expertise. People are more likely to support you and will judge you more harshly for not asking for help.
Joining as a new tech lead for an existing team, the speaker built trust by forbidding himself from giving direct orders or rejecting designs. He instead embedded with teams and used strategic questioning to guide them, helping them arrive at the right conclusions while respecting their expertise.
When meeting with senior leaders, shift the focus from your status updates to their priorities. Ask what's top of mind for them, what challenges they face, and how you can help. This reframes you from a direct report into a strategic ally, building trust and social capital.
Newly promoted directors often fall into the trap of "hero syndrome," trying to solve every problem themselves as they did as individual contributors. True leadership requires letting go, redirecting stakeholders to your team, and finding satisfaction in their success, not your own visibility and praise.