Organizational success depends less on high-profile 'superstars' and more on 'Sherpas'—generous, energetic team players who handle the essential, often invisible, support work. When hiring, actively screen for generosity and positive energy, as these are the people who enable collective achievement.

Humans evolved to cooperate via reciprocity—sharing resources expecting future return. To prevent exploitation, we also evolved a strong instinct to identify and punish "freeloaders." This creates a fundamental tension with social welfare systems that can be perceived as enabling non-contribution.

In fields like finance, communities with strong internal communication and vested interests make better long-term decisions than purely quantitative models. The group's "shared wisdom" provides a broader, more contextual view of risks and opportunities that myopic mathematical approaches often miss.

Business is a unique domain where you can pursue selfish goals (building a large, profitable company) and selfless ones at the same time. By building a successful company with ethical, people-first practices, you force competitors to adopt similar positive behaviors to compete, thereby improving the entire industry for everyone.

Across three billion years and four stages of mind (molecule, neuron, network, community), intelligence has consistently advanced by diversifying its thinking elements. The most powerful minds at each stage are those with the greatest variety of components. This frames diversity as a fundamental, time-tested strategy for improving competence in any system, including organizations.

Charles Darwin first struggled to fit altruism into his theory of natural selection, viewing self-sacrifice as a trait that wouldn't be passed on. He later recognized that cooperation provides a key evolutionary advantage—a view now widely supported, though the "selfishness succeeds" myth persists in the collective imagination.

Trust isn't built on words. It's revealed through "honest signals"—non-verbal cues and, most importantly, the pattern of reciprocal interaction. Observing how people exchange help and information can predict trust and friendship with high accuracy, as it demonstrates a relationship of mutual give-and-take.

Biologist William Muir's 'super chicken' experiment revealed that groups of top individual performers can end up sabotaging one another, leading to worse outcomes than more cooperative, average teams. In business, this 'too much talent problem' manifests as ego clashes and a breakdown in collaboration, undermining collective success.

Generosity towards employees and customers is more than just good ethics; it's a strategic move in the iterated game of business. It signals your intent to cooperate, which encourages reciprocal cooperation from others. This builds trust and leads to superior long-term outcomes versus a defect-first approach.