Business is a unique domain where you can pursue selfish goals (building a large, profitable company) and selfless ones at the same time. By building a successful company with ethical, people-first practices, you force competitors to adopt similar positive behaviors to compete, thereby improving the entire industry for everyone.
Stating that your company's purpose is to make a profit is not a compelling 'why' for employees or customers. A true purpose should be a unique identifier, like a thumbprint or DNA, that distinguishes the organization from all competitors who are also seeking profit.
The final product of your entrepreneurial journey isn't just the company. The most significant outcome is your personal transformation. Success should be measured by whether the process of building is shaping you into the person you genuinely want to be.
Instead of optimizing for a quick win, founders should be "greedy" and select a problem so compelling they can envision working on it for 10-20 years. This long-term alignment is critical for avoiding the burnout and cynicism that comes from building a business you're not passionate about. The problem itself must be the primary source of motivation.
The best long-term strategy isn't the one with the highest short-term growth, but the one you're genuinely passionate about. This intrinsic motivation leads to sustained effort and eventual success, even if it seems suboptimal initially. It's about playing the long game fueled by passion, not just metrics.
Canva's core mission is a "two-step plan": 1) build a valuable company and 2) do good. Crucially, this isn't a sequential plan for after an exit. They believe step one fuels step two (and vice versa), integrating purpose directly into the business model from day one.
The solution to the "too ambitious" problem seen in corporate scandals like Enron isn't to dial down ambition. Instead, it's to channel that powerful drive towards positive, moral outcomes. This reframes ambition from a potential vice into a potent force for good when given the right direction.
Sustainable success lies in embracing seeming contradictions: being fiercely ambitious ('empire') while leading with empathy ('honey'). One can be fast day-to-day yet patient long-term. Society struggles with these nuances, but mastering them is key to building something meaningful.
Rockefeller didn't see himself as a ruthless monopolist but as a righteous 'up-builder' bringing order to a chaotic industry. He believed competition was destructive and that his consolidation was a force for progress and service. This moral conviction allowed him to pursue his audacious goals with unwavering and unapologetic resolve.
Generosity towards employees and customers is more than just good ethics; it's a strategic move in the iterated game of business. It signals your intent to cooperate, which encourages reciprocal cooperation from others. This builds trust and leads to superior long-term outcomes versus a defect-first approach.
Long-term business sustainability isn't about maximizing extraction. It's about intentionally providing more value (51%) to your entire ecosystem—customers, employees, and partners—than you take (49%). When you genuinely operate as if you work for your employees, you create the leverage for sustainable growth.