When new leadership arrives, a long-serving executive's value lies in their deep institutional knowledge and cross-functional relationships. They can act as a crucial bridge, helping synthesize diverse perspectives to guide the new team's vision and ensure a smoother transition.

When an executive leaves, the CEO should step in to run their department directly. This provides invaluable operational context for hiring a replacement and empowers the CEO to make necessary but difficult changes (org structure, personnel) that a new hire would hesitate to implement.

New CROs often fail by immediately imposing new processes. The priority should be to integrate, understand the existing system, and earn trust by speaking in terms of "we" and "us." Using language like "they" or "you" is a sign of a short tenure.

High-performing ICs shouldn't view management as a one-way promotion. Instead, it's a temporary "tour of duty" taken on to solve a specific problem that has scaled beyond one person. The goal is to build a team, set a direction, and then transition back to an IC role to find the next challenge.

The conventional 90-day onboarding plan, where new leaders spend the first month on a "listening tour," is no longer viable. Today's tech environment demands that leaders build trust, make decisions, and show tangible outcomes within their first 30 days—shifting from observation to immediate action and impact.

A common mistake for new leaders is prioritizing and defending their functional team. The correct approach is to view the executive leadership team as their "first team." This requires prioritizing the overall business, understanding cross-functional needs, and acting as a business leader first.

Successor CEOs cannot replicate the founder's all-encompassing "working memory" of the company and its products. Recognizing this is key. The role must shift from knowing everything to building a cohesive team and focusing on the few strategic decisions only the CEO can make.

Pendo's CPO argues that the first 90 days are a critical window for a new leader. You were hired to change things, so you must assess and act quickly on team or strategy adjustments. Delaying beyond this window leads to paralysis, as "no decision is also a decision."

Successful delegation is not an abrupt handoff but a gradual process. Bring in a senior person and collaborate with them, then slowly cede specific responsibilities (e.g., customer interviews). This allows you to transition your own role from day-to-day operator to an internal advisor, ensuring continuity.