The best leaders act on incomplete information, understanding that 100% certainty is a myth that only exists in hindsight. The inability to decide amid ambiguity—choosing inaction—is a greater failure than making the wrong call.

Being unable to choose between several viable ideas isn't a strategy problem; it's a psychological one. This indecisiveness is often a defense mechanism, allowing you to talk about potential without ever risking the public failure of execution. The solution is to force a decision—flip a coin, draw from a hat—and commit.

When you're unsure if a content format or strategy is working, the solution isn't to stop and analyze, but to increase your output. Continue executing the current plan while simultaneously adding and testing new formats. This approach of 'outworking your curiosity' avoids analysis paralysis and generates more data.

Action, even incorrect action, produces valuable information that clarifies the correct path forward. This bias toward doing over planning is a key trait of outliers. Waiting for perfect information is a silent killer of ambition, while immediate action creates momentum and reveals opportunities.

Agency leaders often delay decisions for fear of being wrong, creating significant opportunity costs and mental distraction. This paralysis is more damaging than the risk of an incorrect choice. Any decision is better than indecision because it provides momentum and learning, a lesson especially critical for small or solo-led agencies.

A founder's retrospective analysis often reveals that delayed decisions were the correct ones, and the only regret is not acting sooner. Recognizing this pattern—that you rarely regret moving too fast—can serve as a powerful heuristic to trust your gut and accelerate decision-making, as inaction is often the biggest risk.

Managers cannot just be soldiers executing orders. If you don't truly believe in a strategy, you cannot effectively inspire your team. You must engage leadership to find an angle you can genuinely support or decompose the idea into testable hypotheses you can commit to.

Ben Horowitz suggests a leader's primary role in decision-making is often to provide clarity, which unblocks the team and allows them to move forward. The organization needs a clear direction more than a perfect answer. This is achieved by staying in the details and being accessible, not by dictating every solution.

When strategic direction is unclear due to leadership changes, waiting for clarity leads to stagnation. The better approach is to create a draft plan with the explicit understanding it may be discarded. This provides a starting point for new leadership and maintains team momentum, so long as you are psychologically prepared to pivot.