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A £15M Nokia campaign generated only 37 downloads because most TV viewers didn't have a compatible handset—a flaw known internally. The campaign proceeded because the business case was approved, showing how rigid corporate finance structures can override common sense marketing and guarantee failure.

Related Insights

Agencies often pitch exciting, ambitious "North Star" campaigns that get one department excited. However, these ideas frequently fail because the client's internal teams (e.g., digital, PR, comms) are siloed and not aligned. The agency sells a vision that other departments ultimately block, leading to an inability to deliver.

External metrics like media coverage are not the only measure of success. A creative campaign that fails to land with the public or press can still be valuable if it excites and engages crucial internal stakeholders, such as the CEO, reinforcing their trust in your team's creativity.

The number one mistake in annual planning is creating a marketing strategy in a vacuum. A plan disconnected from company-wide goals, such as a major product launch, results in resource misalignment, budget shortfalls, and missed growth opportunities.

Companies often over-invest in safe, committee-approved ideas that yield minimal results. The real financial danger lies in the missed opportunity of bolder, seemingly riskier campaigns that are more likely to capture consumer attention and drive growth.

Large companies often identify an opportunity, create a solution based on an unproven assumption, and ship it without validating market demand. This leads to costly failures when the product doesn't solve a real user need, wasting millions of dollars and significant time.

Marketing's value, like brand fame, compounds over time and is probabilistic. Finance departments, however, wrongly apply simple, linear math (addition, subtraction) and demand immediate ROI, killing long-term initiatives that require time to pay off.

Upfront investments in creative, development, and logistics create immense internal pressure to launch a campaign, even when fatal flaws appear late in the process. This "gravitational force" of sunk costs must be actively resisted to prevent a minor issue from becoming a public failure.

Many marketing failures aren't the marketer's fault, but a result of joining a company that lacks true product-market fit. Marketers excel at scaling demand for something with proven value, not creating demand for a vague idea. It's crucial to verify PMF before accepting a role.

To ensure continuous experimentation, Coastline's marketing head allocates a specific "failure budget" for high-risk initiatives. The philosophy is that most experiments won't work, but the few that do will generate enough value to cover all losses and open up crucial new marketing channels.

Many marketing departments favor billboards and TV ads, relying on 'fake reports' with inflated impressions. Meanwhile, social media, where brand and sales are actually built, remains underpriced and undervalued.