Conventional, consensus-driven marketing seems safe but ensures your brand never cuts through the noise. To stand out and create something differentiated, marketers must be courageous and fight against mediocrity, even if it feels riskier in the short term.
To foster an innovative team that takes big swings, leaders must create a culture of psychological safety. Team members must know they won't be fired for a failed experiment. Instead, failures should be treated as learning opportunities, encouraging them to be edgier and push boundaries.
To avoid constant battles over unproven ideas, proactively allocate 5-10% of the marketing budget to a line item officially called "Marketing Experiments." Frame it to the CFO as a necessary fund for exploring new channels before current ones tap out and for seizing unforeseen opportunities.
The most defensible content strategy is one that competitors cannot replicate. Gong Labs achieved this by analyzing the proprietary call data within their own platform to produce unique, data-driven insights. This provided immense value to their audience while subtly demonstrating the power of their product.
Startups can appear much larger by purchasing the smallest possible unit of a large-format ad (e.g., a Times Square billboard for two minutes), capturing high-quality photo/video, and then amplifying that content across all owned digital channels like LinkedIn and email.
To avoid generic brainstorming outcomes, use AI as a filter for mediocrity. Ask a tool like ChatGPT for the top 10 ideas on a topic, and then explicitly remove those common suggestions from consideration. This forces the team to bypass the obvious and engage in more original, innovative thinking.
Many marketing failures aren't the marketer's fault, but a result of joining a company that lacks true product-market fit. Marketers excel at scaling demand for something with proven value, not creating demand for a vague idea. It's crucial to verify PMF before accepting a role.
Not all brand campaigns have direct, measurable ROI. Justify their cost by tracking "soft ROI," such as increased employee pride and retention (e.g., employees on billboards), positive candidate feedback during interviews, and using tools like Gong to track how often the campaign is mentioned in sales calls.