Research shows that adding a simple, mildly funny line at the end of a sales pitch significantly boosts a customer's willingness to pay. This non-obvious tactic works because shared laughter accelerates feelings of closeness and trust, making it a powerful tool in any negotiation.
Instead of using pressure tactics to create urgency, offer guarantees or flexible terms. This de-risks the purchase for the buyer and, more importantly, serves as a powerful, non-verbal signal of your own deep confidence in the solution's value and ability to deliver results.
When a prospect gives a nasty or absurd objection (e.g., "I'm in a meeting"), don't be defensive. Counter with a ridiculously hilarious response that breaks the tension, calls out the absurdity, and reveals the human behind the phone.
Instead of rushing to fill a quiet moment with a pitch, deploy the phrase "I'm so curious about..." to prompt the buyer. This simple, disarming line invites them to elaborate on a point, turning a potentially awkward pause into an opportunity for a more natural, flowing conversation and deeper discovery.
Fixating on closing a deal triggers negativity bias and creates a sense of desperation that prospects can detect. To counteract this, salespeople should shift their primary objective from 'How do I close this?' to 'How do I help this person?'. This simple reframe leads to better questions, stronger rapport, and more natural closes.
Instead of countering an objection, diffuse the conflict by relating to the underlying emotion. For a price objection, say, 'It sounds like you make really good decisions with money.' This shows empathy without agreeing their price is too high, lowering their defenses and making them more collaborative.
When stacking value in an offer, don't just add random bonuses. Strategically design each bonus to address a specific, predictable customer objection, such as 'I don't have time' or 'This seems too complex.' This transforms value-stacking from a generic tactic into a precise conversion tool.
Research from institutions like Columbia University shows that salespeople who wait up to eight seconds after the final ask close 30% more sales. This fights the natural tendency to fill the silence and gives the prospect crucial time to process and respond.
Instead of making direct, often unbelievable claims about quality or trust, use humor. The positive feeling from being amused creates a 'halo effect' that transfers to all other brand metrics. Ads are a powerful medium for demonstrating wit, which is more effective than claiming hard-to-prove attributes.
The perceived value of a discount changes based on its presentation. Test framing it as a percentage off, an absolute amount off, a relative equivalent (e.g., "save a steak dinner"), or simply the final discounted price to see which one drives the most action from your target audience.
Instead of ignoring a buyer's hesitation, directly address it with phrases like "You seem hesitant." This improv-inspired technique disrupts conversational patterns, gets the buyer's attention, and opens the door to a more honest discussion about their underlying concerns, showing you are paying close attention.