Instead of countering an objection, diffuse the conflict by relating to the underlying emotion. For a price objection, say, 'It sounds like you make really good decisions with money.' This shows empathy without agreeing their price is too high, lowering their defenses and making them more collaborative.
In any sales interaction, especially when facing objections, the person with the greatest emotional discipline is the one who maintains control. Mastering your own emotional response is more critical than memorizing scripts, as it allows you to guide the conversation and handle any objection effectively.
The intense pain of rejection isn't a personal weakness; it's a deeply ingrained evolutionary response. For early humans, being kicked out of the tribe was a death sentence. This biological imperative to avoid rejection is baked into our DNA, which is why sales is an unnatural and difficult profession for most people.
The most painful rejections stem from a salesperson's own failure during the discovery process. When you don't uncover a prospect's true pain and aspirations, you lack the ammunition to handle their fears at the closing stage. The real failure isn't the lost deal, but the self-inflicted inability to overcome the objection.
Success in sales is often a game of attrition that most people lose by giving up too early. While 91% of salespeople give up after four attempts, the average deal requires eight 'asks' to get a yes. Simply being persistent gives you a massive statistical advantage over the vast majority of your competition.
When faced with an immediate prospecting objection, use a pre-memorized phrase called a 'ledge' (e.g., 'I figured you would be, and that's exactly why I called'). This creates a 'magic quarter second' that allows your rational brain to take control from your emotional, fight-or-flight response, preventing you from being flustered.