When children become teenagers, the parenting goal shifts. Instead of immediately judging or correcting their behavior, prioritize listening without interruption. This maintains "access" to their thoughts and lives, ensuring they continue to share openly, which is a prerequisite for future guidance.
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To give difficult feedback, use the Situation-Behavior-Impact (SBI) model. Instead of making accusations, state the situation, the specific behavior, and crucially, the impact it had on you. This approach prevents triggering a defensive, fight-or-flight response in the recipient.
Instead of reacting to a frustrating behavior, approach it with "loving curiosity" to find its root cause, often in a person's past. Discovering this "understandable reason" naturally and effortlessly triggers compassion, dissolving judgment and conflict without forcing empathy.
The home should be a sanctuary of warmth and nurturing. Hard-driving discipline and skill-building criticism are often more effectively delivered by external figures like coaches or teachers. This strategy preserves the positive parent-child relationship while still allowing children to develop resilience and grit in structured settings.
The foundation of clear communication isn't eloquence but active listening. The goal is to understand the other person's perspective before formulating a response, which also helps prevent reactive, stress-induced replies and makes others feel heard.
Feedback often fails because its motivation is selfish (e.g., 'I want to be right,' 'I want to vent'). It only lands effectively when the giver's genuine intention is to help the other person become who *they* want to be. This caring mindset dictates the delivery and reception.
To give corrective feedback effectively to sensitive Gen Z employees, leaders must first connect before they correct. The ALEG method provides a four-step process: Ask questions to understand their perspective, Listen intently so they feel heard, Empathize with their situation so they feel understood, and only then Guide them. This approach earns the right to lead through relationship, not authority.
True connection requires humility. Instead of trying to imagine another's viewpoint ("perspective taking"), a more effective approach is to actively seek it out through questions and tentative statements ("perspective getting"). This avoids misreads and shows genuine interest.
When someone is upset, directly ask if they want to be "heard" (emotional support), "helped" (practical solutions), or "hugged" (social connection). This simple heuristic clarifies their needs and prevents the conversational mismatch of offering solutions when empathy is desired.
Instead of trying to find the perfect words, preface difficult feedback by stating your own nervousness. Saying, "I'm nervous to share this because I value our relationship," humanizes the interaction, disarms defensiveness, and makes the other person more receptive to the message.
Contrary to presenting a flawless past, parents who share stories of their own youthful mistakes—like cheating on an exam or sneaking out—humanize themselves. This vulnerability signals to adolescents that their own complex feelings are normal and understood, strengthening the parent-child bond more effectively than moral perfection.
