In extreme environments like concentration camps, survivors observed that strength of character was the primary determinant of survival, more so than physical strength or intelligence. This principle applies universally; investor Arnold Van Den Berg prioritizes hiring for character indicators like discipline over traditional credentials.

Organizational success depends less on high-profile 'superstars' and more on 'Sherpas'—generous, energetic team players who handle the essential, often invisible, support work. When hiring, actively screen for generosity and positive energy, as these are the people who enable collective achievement.

The most promising hires are often high-agency individuals constrained by their current environment—'caged animals' who need to be unleashed. Look for candidates who could achieve significantly more if not for their team or organization's limitations. This is a powerful signal of untapped potential and resourcefulness.

Sales experience on a resume can be a 'false positive.' When hiring SDRs, prioritize untrainable qualities like work ethic, mindset, and resilience over specific past roles. These character traits are a better predictor of long-term success than skills that can be taught.

Underrepresented professionals often internalize the belief that they must be better prepared than incumbents. This self-doubt drives them to become deep learners with superior skills, emotional intelligence, and grit, ironically making them exceptionally qualified for senior roles they may feel unprepared for.

Aravind Srinivas intentionally avoids hiring candidates with established track records from large tech companies. He believes people hungry for their first major success are more motivated and better suited for a startup's intensity than those who may be less driven after a previous big win.

By adding resilience as a core hiring criterion, Pinterest naturally attracts diverse candidates from non-traditional backgrounds who have overcome adversity. This focus shifts hiring away from traditional signals of success, increasing diversity and bringing in employees who are better equipped for business challenges.

Beyond IQ and EQ, interview for 'Resilience Quotient' (RQ)—the ability to persevere through setbacks. A key tactic is to ask candidates about their proudest achievement, then follow up with, 'What would you do differently?' to see how they navigated strife and learned from it.

The most driven entrepreneurs are often fueled by foundational traumas. Understanding a founder's past struggles—losing family wealth or social slights—provides deep insight into their intensity, work ethic, and resilience. It's a powerful, empathetic tool for diligence beyond the balance sheet.