While you obsess over perfecting fonts and branding, your ideal client is desperately searching for a solution to an urgent problem. They care about fixing their issue—whether it's saving their marriage or growing revenue—not about the aesthetic perfection of your website. Focus on solving the problem, not on achieving a flawless presentation.

Product 'taste' is often narrowly defined as aesthetics. A better analogy is a restaurant: great food (visuals) is necessary but not sufficient. Taste encompasses the entire end-to-end user journey, from being greeted at the door to paying the check. Every interaction must feel crafted and delightful.

Critiques using words like 'beautiful' or 'ugly' are often perceived as moral judgments on one's identity. In contrast, using less-charged, functional words like 'boring' frames the feedback as an objective problem to be solved, making it more palatable and actionable for the recipient.

Most open-source projects solve well-defined problems. A unique approach is to tackle subjective, aesthetic problems (like drawing "perfect" arrows) where no single right answer exists. By providing an opinionated, "tasteful" solution, you create value that others lack the time or specific expertise to develop themselves.

Delight goes beyond surface-level features. It's about creating products that solve practical problems while also addressing users' emotional states, like reducing stress or creating joy. This is achieved by removing friction, anticipating needs, and exceeding expectations.

The company's design leadership is pushing back against justifying design solely through business metrics, arguing it signals a lack of confidence in craft. They foster a culture where the primary measure of success is the team's own high bar for taste, trusting this will ultimately drive long-term value.

Before starting a project, define its intended feel with key adjectives (e.g., "techie," "classical," "sharp"). This vision becomes a powerful filter, helping you make consistent decisions and resist the temptation to chase trends or get discouraged by other designers' work.

People are more willing to accept and incorporate feedback about traits they see as secondary, like being "well-spoken" or "witty." Tying feedback to core identity traits, such as kindness or integrity, is more likely to be perceived as a threat and trigger a defensive response.

Many existential questions ('What is the meaning of life?') cause stress because their terms are undefined. Instead of trying to answer them, first ask if every term can be clearly defined and if the answer is actionable. If not, the question is poorly worded and should be dismissed.