The company's design leadership is pushing back against justifying design solely through business metrics, arguing it signals a lack of confidence in craft. They foster a culture where the primary measure of success is the team's own high bar for taste, trusting this will ultimately drive long-term value.
Related Insights
Not all design impact can be quantified with metrics. When data is unavailable, frame your value by highlighting contributions to competitive parity, internal team efficiency, or bug reduction. This holistic view of business health resonates with leadership beyond just product managers.
For Nike's innovators, the ultimate measure of success isn't market performance but the user's genuine joy upon experiencing the product. This "athlete's smile" confirms that a meaningful problem has been solved, serving as a leading indicator that commercial success will naturally follow.
To increase agility, Shopify is dismantling permanent teams tied to specific product surfaces. It's creating a centralized pool of high-impact individual contributors ('strategic ICs') who are deployed dynamically to own entire user journeys, a model exemplified by its acquisition of the MOLLY studio.
Product 'taste' is often narrowly defined as aesthetics. A better analogy is a restaurant: great food (visuals) is necessary but not sufficient. Taste encompasses the entire end-to-end user journey, from being greeted at the door to paying the check. Every interaction must feel crafted and delightful.
The CDO argues that one-size-fits-all structures are ineffective. He believes management's true job is to thoughtfully and dynamically create the right rituals, structures, and processes for each unique combination of problem, people, and timeline, rather than forcing teams into a pre-defined box.
Teams can cultivate a shared sense of taste by encouraging constant and rigorous critique of both internal and external work. This process allows the team to self-regulate, learn from each other, and elevate their collective craft without top-down mandates.
Most product orgs focus on the 6-12 month medium term, which is the hardest to predict and control. Shopify's design teams are pushed to ignore this messy middle and focus only on the very long-term North Star and the very short-term actions they can take today, creating a more effective planning process.
Countering conventional wisdom, Shopify's design leader argues that deep, long-held context often leads to incrementalism. He believes designers can onboard to new problems quickly, and their resulting naivety and fresh perspective are more valuable assets for driving true innovation.
Instead of relying on documents and KPIs, which can be misinterpreted, Shopify's design team creates tangible, visual 'North Stars.' This allows stakeholders across the company to have a concrete and rich debate about future direction, transforming design into a strategic alignment tool.
The era of winning with merely functional software is over. As technology, especially AI, makes baseline functionality easier to build, the key differentiator becomes design excellence and superior craft. Mediocre, 'good enough' products will lose to those that are exceptionally well-designed.
