When receiving harsh feedback, avoid a defensive posture by mentally reframing the interaction. Instead of seeing it as a personal attack across a table, visualize both of you on the same side, collaborating on a problem written on a whiteboard. This shifts the focus to the idea, not the person.

A powerful LinkedIn strategy involves a two-part approach: use your main posts to share a contrarian or challenging point of view to capture attention and establish expertise. Then, in the comments section, remain unfailingly positive and supportive—even when disagreeing—to build relationships and goodwill.

Feedback often fails because its motivation is selfish (e.g., 'I want to be right,' 'I want to vent'). It only lands effectively when the giver's genuine intention is to help the other person become who *they* want to be. This caring mindset dictates the delivery and reception.

Fear of negative feedback prevents many professionals from posting content. Reframe this fear by understanding the psychology of trolls. People who leave hateful comments are often in pain themselves, and lashing out is their way of seeking temporary relief. Their comments are a reflection of them, not you.

Instead of searching for the perfect words, which don't exist, it's more effective to be honest about your uncertainty. Simply say "I'm here for you" and then offer a practical, authentic act of support based on your own skills and passions, like cooking a meal or walking their dog.

The generic offer "let me know if I can help" rarely gets a response. Asking "What does support look like right now?" is a more effective, direct question. It gently shifts the burden to the other person to define their needs, making them more likely to accept help and reducing resentment.

Reframe negative comments as a reflection of the commenter's own unhappiness, not a valid critique of your work. People who take time to spread negativity are in a sad place. Letting their misery stop you from building your business is a choice rooted in your own insecurity, not a rational response to feedback.

When someone is upset, directly ask if they want to be "heard" (emotional support), "helped" (practical solutions), or "hugged" (social connection). This simple heuristic clarifies their needs and prevents the conversational mismatch of offering solutions when empathy is desired.

Overcome the fear of negative feedback by reframing it. A person leaving a hateful comment is likely deeply unhappy. Instead of feeling attacked, feel pity for their state of mind. This psychological shift neutralizes the comment's emotional power over you.