Founders often become emotionally attached to their 'baby'—the solution. Ash Maurya's principle advises redirecting this passion toward the customer's problem. This keeps the team focused on creating value and allows them to iterate or discard solutions without ego, ensuring they build what customers actually need.
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The design firm Herbst Product operates on the principle that elegantly solving an irrelevant problem is a total failure. This emphasizes the supreme importance of the discovery and definition phases in product development. Before building, teams must ensure they are addressing a genuine, high-value customer need.
While customer feedback is vital for identifying problems (e.g., 40% of 911 calls are non-urgent), customers rarely envision the best solution (e.g., an AI voice agent). A founder's role is to absorb the problem, then push for the technologically superior solution, even if it initially faces resistance.
Whether an idea originates as a problem or a solution is less important than the rigorous validation process that follows. Success hinges on navigating this 'messy middle' to confirm the idea creates enough value that customers will pay for it, regardless of its origin.
Instead of optimizing for a quick win, founders should be "greedy" and select a problem so compelling they can envision working on it for 10-20 years. This long-term alignment is critical for avoiding the burnout and cynicism that comes from building a business you're not passionate about. The problem itself must be the primary source of motivation.
The 'never give up' mantra is misleading. Successful founders readily abandon failed products and even entire startups. Their unwavering persistence is not tied to a specific idea, but to the meta-goal of finding product-market fit itself, no matter how many attempts it takes.
Just as PMs are warned against solution-bias, the same discipline applies to problems. The goal is not just to find one problem, but to find multiple, then assess which is most valuable, strategically aligned, and worth pursuing for the right audience before committing resources.
Out of ten principles, the most crucial are solving real user needs, releasing value in slices for quick feedback, and simplifying to avoid dependencies. These directly address the greatest wastes of development capacity: building unwanted features and getting stalled by others.
Instead of searching for a market to serve, founders should solve a problem they personally experience. This "bottom-up" approach guarantees product-market fit for at least one person—the founder—providing a solid foundation to build upon and avoiding the common failure of abstract, top-down market analysis.
A visionary founder must be willing to shelve their ultimate, long-term product vision if the market isn't ready. The pragmatic approach is to pivot to an immediate, tangible customer problem. This builds a foundational business and necessary ecosystem trust, paving the way to realize the grander vision in the future.
Many founders become too attached to what they've built. The ability to unemotionally kill products that aren't working—even core parts of the business—is a superpower. This prevents wasting resources and allows for the rapid pivots necessary to find true product-market fit.
