Massive market opportunities are rarely discovered through strategic planning. Wattpad started with a tiny niche (classic books on flip phones) and, by being in the market, was pulled to success by unforeseen tailwinds like the App Store, eventually exiting for half a billion dollars.
The 'never give up' mantra is misleading. Successful founders readily abandon failed products and even entire startups. Their unwavering persistence is not tied to a specific idea, but to the meta-goal of finding product-market fit itself, no matter how many attempts it takes.
Early founders resist basic financial or HR controls as 'big company stuff.' However, these systems prevent avoidable, costly mistakes, much like car brakes don't just slow it down but enable it to safely travel at higher speeds, as illustrated by a former CFO.
Don't jump straight to building an MVP. The founders of unicorn Ada spent a full year working as customer support agents for other companies. This deep, immersive research allowed them to gain unique insights that competitors, who only had a surface-level idea, could never discover.
The founders of billion-dollar companies like Wealthsimple and GoBolt demonstrated an insane level of focus on customer contact. This included calling every free user within 30 seconds and personally answering the 24/7 support line. This unscalable behavior generates deep customer understanding and powerful word-of-mouth.
Contrary to a 'frictionless' growth mindset, legal tech unicorn Clio deliberately added hurdles like a 30-minute webinar to its beta program. This strategy filtered out casual users, ensuring they worked with a small, highly engaged customer cohort to truly validate the product's value before focusing on growth.
Founders resist necessary pivots due to sunk costs. To overcome this, use the 'Day Zero' thought experiment: If you were dropped into your company today with its current assets, what would you do? This clean-slate mindset helps you make the hard, fast pivots required to find a real problem.