Businesses often get bogged down by tactical feature requests, especially commitments for a single customer. This consumes precious capacity that should be allocated to strategic initiatives, allowing competitors with a clear vision to gain an advantage.
Many companies believe they are building a scalable product but are actually succeeding as a bespoke software consultancy. Recognizing this reality is critical for aligning pricing, sales, and ROI expectations correctly, rather than chasing product multiples with a service model.
Treat your product and engineering teams as stewards of the company's most precious capital: their time. A capital allocation framework forces leadership to ask if this "investment" is being spent on the initiatives with the highest strategic return, not just fulfilling requests.
Out of ten principles, the most crucial are solving real user needs, releasing value in slices for quick feedback, and simplifying to avoid dependencies. These directly address the greatest wastes of development capacity: building unwanted features and getting stalled by others.
Siphoning off cutting-edge work to a separate 'labs' group demotivates core teams and disconnects innovation from those who own the customer. Instead, foster 'innovating teams' by making innovation the responsibility of the core product teams themselves.
Principles from companies like Amazon cannot be simply copy-pasted. Success requires adapting the "right tool for the job" and recognizing that culture eats strategy. Without the right incentives, data quality, and low-politics environment, these frameworks are destined to fail.
Treat organizational structure as a product designed to solve a business problem. The combined CPTO role isn't inherently good or bad; it is often a specific solution for when a non-technical CEO needs a single, decisive tie-breaker between product and technology.
The 'mini CEO' title isn't about power; it’s about responsibility for a product's financial success. To be effective, leaders must understand cost-to-serve, gross margin, and other financial metrics to make sound business decisions and speak the language of the board.
There's often a massive gap between a company's strategic goals and where development teams actually spend time. In one case, only 2% of capacity was spent on the top strategic goal because teams are "magnets for requests" that derail progress on the big picture.
Instead of incremental planning, run "megatrend workshops" to identify major societal or technological shifts 15-20 years out. By working backward from that inevitable future, you can define what your company needs to do in 5 years, and therefore what you must invest in today.