True effectiveness comes from focusing on outcomes—real-world results. Many people get trapped measuring inputs (e.g., hours worked) or outputs (e.g., emails sent), which creates a feeling of productivity without guaranteeing actual progress toward goals.
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To quantify the real-world impact of its AI tools, Block tracks a simple but powerful metric: "manual hours saved." This KPI combines qualitative and quantitative signals to provide a clear measure of ROI, with a target to save 25% of manual hours across the company.
Many professionals boast about working long hours, but this time is often filled with distractions and low-impact tasks. The focus should be on eliminating "whack hours"—unproductive time spent doom-scrolling or in pointless meetings—and working with deep focus when you're on the clock.
To combat distractions and focus on impactful work, prioritize tasks based on their direct contribution to revenue first, then business efficiency. All other initiatives, including new projects or "shiny objects," must come last.
Shift focus from 'value' (a lagging indicator like profit) to 'utility' (a leading indicator of your team's capability). This fosters a proactive, "glass half full" perspective on what the organization can accomplish, rather than fixating on past results.
Measuring engineering success with metrics like velocity and deployment frequency (DORA) incentivizes shipping code quickly, not creating customer value. This focus on output can actively discourage the deep product thinking required for true innovation.
Companies waste resources on "orphaned activities" that don't contribute to core goals. To fix this, ensure every metric on your scorecard corresponds directly to a step in your business process map (e.g., acquisition). If an activity isn't on the map, it shouldn't have a metric and should probably be cut.
Teams often focus on perfectly implementing frameworks like OKRs or Discovery, creating a false sense of achievement. This "alibi progress" prioritizes methodology correctness over creating value in a specific context, leading to lots of outputs but no outcomes.
Top performers differentiate between being busy and being productive. They use a simple weekly ritual: a 15-minute reflection on Friday to analyze their activities. They ask what moved them toward their goal versus away from it, then refocus their efforts for the coming week to maintain an 80% focus on needle-moving tasks.
Solely measuring a team's output fails to capture the health of their collaboration. A more robust assessment includes tracking goal achievement, team psychological safety, role clarity, and the speed of execution. This provides a holistic view of team effectiveness.
'Strict productivity' for a founder is work centered on the startup's single biggest bottleneck, approached with a direct strategy, and executed with intense focus ('goblin mode'). Any other activity, from pitch competitions to unfocused work on non-bottlenecks, should be considered 'performative' and a distraction from making real progress.
