Directly confronting someone about a behavioral 'blocker' often causes defensiveness. A better method is to first demonstrate your own self-awareness and vulnerability. Then, ask for permission to share observations, which creates trust and makes them more receptive to exploring their behavior.

Leaders often mistake performance-limiting behaviors for inherent personality flaws. These "blockers" are actually learned beliefs—narratives we tell ourselves. This is crucial because beliefs, unlike traits, can be identified and reframed, unlocking new levels of effectiveness without changing who you are.

Many leaders are held back by seven common beliefs they mistake for strengths: 'I need to be involved,' 'I know I'm right,' 'I can't make a mistake,' 'I can't say no,' etc. These are not character flaws but outdated success strategies. Identifying which belief is driving unproductive patterns is the first step toward unblocking potential.

In a supportive culture, managing underperformance starts with co-authored goals upstream. When results falter, the conversation should be a diagnostic inquiry focused on removing roadblocks. This shifts the focus from the person's failure to the problem that's hindering their success, making tough conversations productive.

When coaching a struggling salesperson, the root cause is rarely tactical. It's usually "head trash"—deep-seated limiting beliefs and blind spots, often stemming from childhood, that sabotage their efforts. The coach's primary role is to help uncover and dismantle these psychological barriers.

'Hidden blockers' like micromanagement or a need to always be right rarely stem from negative intent. They are often deep-seated, counterproductive strategies to fulfill fundamental human needs for value, safety, or belonging. Identifying the underlying need is the first step toward finding a healthier way to meet it.

When feeling stuck, start with your desired outcome and work backward. Ask: What action is needed? What feeling enables that action? What thought or belief creates that feeling? This process quickly reveals if your current beliefs are misaligned with your goals, pinpointing where to reframe.

Employees are often either "inner-directed" (naturally ask why) or "outer-directed" (seek to please). Leaders can develop outer-directed staff by creating an environment where asking questions and showing one's thinking is explicitly rewarded over simply following orders, thereby overcoming their conditioned fear of making mistakes.

Use the GROW model (Goal, Reality, Options, Way Forward) to structure coaching conversations. This simple set of question categories helps leaders guide their team members to find their own solutions, fostering independence and critical thinking without the leader needing to provide the answer directly.