The common failure of "pre-read" meetings is that attendees don't do the reading. Atlassian, like Amazon, solves this by starting decision-making meetings with a dedicated, silent period where everyone reads the context document together. This guarantees shared context and makes the subsequent discussion far more effective.

People won't bring you problems if they fear your reaction. To build trust, leaders must not only control their emotions but actively thank the messenger. This reframes problem-reporting from a negative event to a positive act that helps you see reality more clearly.

Deciding between email and a face-to-face conversation for a tough message isn't about what's easiest for you. The choice should be a strategic one based on the desired relational outcome. Use email for transactional updates; use direct conversation to preserve relationships.

The key to building deep connection isn't getting someone to say 'you're right,' but 'that's right.' The latter confirms they feel fully seen and heard, creating a neurobiological connection essential for trust, a technique applicable from hostage situations to management.

True connection requires humility. Instead of trying to imagine another's viewpoint ("perspective taking"), a more effective approach is to actively seek it out through questions and tentative statements ("perspective getting"). This avoids misreads and shows genuine interest.

The host uses a "30/30" rule for her marriage: 30 minutes of play and 30 minutes of intentional conversation. Co-founders can adapt this to build rapport and tackle strategic issues. This structured check-in prevents important, non-urgent conversations from being postponed, ensuring long-term alignment.

Genuine rapport isn't built on small talk; it's built by recognizing and addressing the other person's immediate emotional state. To connect, you must first help them with what's on their mind before introducing your own agenda.

Building deep connections isn't just about asking probing questions; it's about reciprocal vulnerability. Super-communicators often volunteer personal information about themselves first. This signals safety and gives the other person implicit permission to share something equally intimate, creating a powerful bond.

Status update meetings are a major productivity drain. Replace them with asynchronous videos (e.g., Loom). This method is more efficient, allowing people to consume updates on their own time. It also conveys more signal—tone, emphasis, and personality—than a written update, fostering better connection on distributed teams.