The higher you climb in an organization, the more your role becomes about solving problems. Effective leaders reframe these challenges as rewarding opportunities for great solutions. Without this mindset shift, the job becomes unsustainable and draining.
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To accelerate your career, focus on developing 'agency'. This means moving beyond assigned tasks to proactively solve unspoken, systemic problems. Instead of chasing high-visibility projects, look for the unaddressed issues that keep leaders up at night. Solving these demonstrates true ownership and strategic value.
Employees attached to solutions are rigid during platform shifts. Those who love problems are adaptable and create lasting value. While they look the same in stable times, periods of change reveal their true nature.
Instead of viewing problems as setbacks, Jacobs sees them as the very raw material for creating value. Solving obstacles for customers, employees, or within operations is how money is made. This mindset transforms stressful challenges into opportunities for growth and profit, preventing burnout.
Don't wait for a promotion or for the perfect role to be created. The most effective path to leadership is to proactively identify and take on critical, unowned tasks within your organization. This demonstrates value and allows you to carve out a new role for yourself based on proven impact.
New leaders often fail because they continue to operate with an individual contributor mindset. Success shifts from personal problem-solving ("soloist") to orchestrating the success of others ("conductor"). This requires a fundamental change in self-perception and approach, not just learning new skills.
Traits like extreme responsiveness, which earn praise early in a career, can lead to burnout and poor prioritization at senior levels. Leaders must recognize when a once-beneficial belief no longer serves their new, scaled responsibilities and becomes a limiting factor.
CEOs often complain about team failures or external factors. However, they are the ones who hire, set the culture of accountability, and build resilient systems. Accepting that you are the root cause of all problems is empowering because it means you also hold the power for all solutions.
A common leadership trap is feeling the need to be the smartest person with all the answers. The more leveraged skill is ensuring the organization focuses on solving the right problem. As Einstein noted, defining the question correctly is the majority of the work toward the solution.
Don't be afraid to surface problems to executives, as their job is almost entirely focused on what's not working. Withholding a problem is unhelpful; clarifying and framing it is incredibly valuable. Your champion isn't offending their boss by raising an issue, they're demonstrating strategic awareness.
When leaders get stuck, their instinct is to work harder or learn new tactics. However, lasting growth comes from examining the underlying beliefs that drive their actions. This internal 'operating system' must be updated, because the beliefs that led to initial success often become the very blockers that prevent advancement to the next level.
