When something goes wrong at a large company, the brand is blamed (e.g., Amazon). But for female-led companies where the founder is the face, Jacqueline Johnson notes criticism is intensely personal, targeting her directly rather than the business entity.

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Lululemon's founder argues the brand is in a "nosedive" because its finance-focused CEO lacks creative vision. This highlights a critical tension: trendy consumer brands thrive on a founder's unique DNA, which can be lost when replaced by purely data-driven management that prioritizes deals over dreams.

Whitney Wolfe Herd explains how stepping away from Bumble and separating her personal identity from the company's gave her crucial perspective. This "space" between the circles of self and company, while counterintuitive to investors, ultimately made her a more effective leader upon her return.

Mary Kay, a master of sales, discovered her personal presence at in-home facials hurt the brand. Customers thinking, "The owner is here?" made the business seem small and unprofessional. This is a crucial lesson for founders: scaling sometimes requires stepping back from customer-facing roles to protect the brand's image.

An employee can be 'fearless' knowing they can find another job. A founder loses this safety net. The psychological burden shifts to a deeply personal responsibility for employees' livelihoods, investors' money, and the vision, making the stakes feel infinitely higher.

As entrepreneurs gain visibility, they face pressure to "stay in their lane." Criticism from strangers often leads them to present a polished, less authentic version of themselves, effectively allowing the public to dictate the boundaries of their brand and personality.

Bobbi Brown's successful partnership with Estée Lauder soured when new corporate leadership, unfamiliar with the brand's DNA, began imposing external consultants and hiring key personnel without her input. This illustrates how a change in an acquirer's leadership can trigger a corporate "immune response" that stifles a founder's vision, even with contractual autonomy.

The nature of marketing has shifted from promoting a faceless corporation to showcasing an authentic founder personality. Companies without an interesting character at the helm are at a disadvantage. This requires leaders to be public figures, as their personal brand, story, and voice are now integral to the company's identity and success.

A successful entrepreneur who built her business on her personal brand now cautions against it being the only viable strategy. She admits she was wrong and now advocates for building businesses not tied to one's name and likeness, stressing the need to separate the human from the brand.