When a TikTok influencer misused and trashed her foundation, Bobbi Brown responded not with anger, but with a humorous video showing the correct application before mimicking the influencer's absurd method. This authentic, funny "clap back" went viral, quadrupling business and demonstrating how to handle criticism with brand-aligned humor.
Leonard Lauder proposed buying Bobbi Brown's company during their very first meeting, viewing her as a modern version of his mother and feeling a strong strategic alignment. This shows that when the fit is undeniable, M&A can move with the speed of a personal relationship, bypassing months of formal courtship.
When selling her company, Bobbi Brown didn't contest a 25-year non-compete, assuming she'd be in her 60s and retired. This highlights the unpredictability of long-term career passion and serves as a cautionary tale for founders underestimating their future drive when negotiating exit terms.
Knowing Oprah Winfrey loved the pea soup from New York's Four Seasons, Bobbi Brown had the chef freeze it and brought it to her in Chicago. Oprah called it the best gift she ever received. This demonstrates that a memorable gesture relies on thoughtfulness and personal knowledge, not extravagance, in high-stakes relationship building.
Despite terrible market timing (a pandemic, one week before a presidential election), Bobbi Brown launched Jones Road Beauty on the specific day her non-compete ended. This decision was driven by the deep personal motivation of regaining her freedom, proving that powerful intrinsic drivers can override conventional business logic.
Bobbi Brown's successful partnership with Estée Lauder soured when new corporate leadership, unfamiliar with the brand's DNA, began imposing external consultants and hiring key personnel without her input. This illustrates how a change in an acquirer's leadership can trigger a corporate "immune response" that stifles a founder's vision, even with contractual autonomy.