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Frame demands as objective statements about your needs (e.g., "My career is very important to me") rather than direct threats. This tactic, a 'polite fiction', communicates your intent and leverage in a way that is difficult for managers to argue against.
Instead of directly asking to meet with a senior executive, first propose a more tactical next step with your current contact. Then, position the executive meeting as a logical 'next, next step' contingent on the success of the first. This reduces pressure and makes the request feel less abrupt.
When you have a better offer, present it to your manager as a difficult decision. Emphasize your loyalty and desire to stay, but explain the other offer is compelling. This approach opens a collaborative dialogue about your value and compensation rather than creating a confrontational standoff.
Before intervening in someone's work, clearly state your positive intention. For example, 'I want to review this now so you can have more autonomy later.' This frames your action as helpful rather than controlling, disarming potential resistance.
When asking for a new role, employees succeed by demonstrating how the change will allow them to better contribute to the company's success, leveraging their natural strengths. A request perceived as being driven by ego or money is less likely to be granted. Working Genius provides the language for this constructive conversation.
To avoid appearing boastful, have a candid conversation with your manager about your career goals. Ask for permission to periodically update them on noteworthy accomplishments. This frames self-promotion as a pre-agreed alignment tool, not just bragging.
To overcome the discomfort of talking about your accomplishments, view it as stating objective facts backed by evidence. This reframe is crucial, especially for women and people of color. It allows leaders to understand your superpowers and position you for opportunities that accelerate both your career and the business.
When negotiating, remove your personal needs from the conversation. Instead, frame your request—whether for a raise, promotion, or new project—entirely around how it benefits your manager and the company's goals. This makes your case selfless and more compelling.
The key to a successful confrontation is to stop thinking about yourself—whether you need to be seen as tough or be liked. The singular goal is to communicate the unvarnished truth in a way the other person can hear and act upon, without their defensiveness being triggered by your own emotional agenda.
To prevent defensiveness when giving critical feedback, managers should explicitly state their positive intent. Saying "I'm giving this because I care about you and your career" shifts the focus from a personal attack to a supportive act of leadership aimed at helping them grow.
Our brains are wired to notice what's wrong, so complaints come naturally. Terry Real teaches a discipline: write down your complaint, then flip it over and turn it into a request. Going directly to the request empowers your partner to succeed, whereas criticism just beats them down.