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A major regret at ElevenLabs was overlooking sales enablement early on. Most companies hire for this role too late, once processes are already chaotic. Hiring enablement specialists sooner establishes order, streamlines onboarding, and builds a scalable foundation that allows the sales team to grow much more quickly and efficiently.

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The default solution for growth is often hiring more salespeople. However, the more scalable path is investing in leveraged functions like sales enablement. This involves codifying the knowledge of top sellers and making that learning programmatic to ramp the entire sales organization more effectively.

When revenue lags, the common reaction is to hire more reps. This compounds the problem by adding cost to a broken system. The correct sequence is to first diagnose commercial maturity, then fix the underlying infrastructure like sales processes, and only then add headcount capacity.

Contrary to waiting for a playbook, ElevenLabs hired its VP of Sales at zero revenue. The right hire is a scrappy operator willing to experiment and get their hands dirty. This allows the founder to transition out of founder-led sales sooner and focus on other critical areas like product.

To build a scalable enterprise GTM motion, prioritize hiring world-class partner and enablement leaders even at single-digit million ARR. This front-loads investment in channel credibility and seller quality, creating a powerful force multiplier before you reach 50-100 sellers.

Instead of documenting the sales process themselves, busy founders should first hire a sales leader. This leader's initial job is not to manage a team, but to shadow the founder, document their process through an objective lens, and build the system before the first sales reps are brought on board.

Companies often wait too long to hire for Sales Operations. Bringing on one person early to handle territory alignment, commission structures, and a 'sales constitution' is critical. This foundational work prevents operational chaos from becoming a speed bump when the company enters a high-growth phase.

While adding reps seems like the fastest path to growth, true scalability comes from investing in leverage functions like enablement. A strong culture of accountability and programmatic training will unlock more revenue than simply hiring more bodies.

The ideal sales hire changes dramatically across scaling stages. Initially, you need a "product manager" type who can handle ambiguity and provide product feedback. A top rep from a large company would fail because they rely on established processes and support systems that don't yet exist.

AI rollouts often fail when led by IT, who may not understand the sales workflow or speak the same language. Sales Enablement is the ideal function to lead AI adoption because they possess the core competencies of training, methodology implementation, and deep empathy for the seller's day-to-day challenges.

A key mistake is hiring only junior salespeople early on. ElevenLabs' CRO advises hiring senior reps with 15-20 years of experience sooner than you think. Their established networks, especially with procurement departments, can dramatically accelerate go-to-market and shorten complex sales cycles.