Don't just broadcast information to stakeholders. Use presentation time for discovery. Ask direct questions like "Is this relevant?" and observe body language to learn what truly matters to them. Each meeting is a chance to refine your understanding of their priorities for the next interaction.

For large, potentially controversial projects, dedicate significant time upfront to meet every stakeholder group—from supporters to critics. By socializing the idea and framing its benefits for each party, you can build widespread support that preempts future opposition.

Many salespeople avoid any hint of negativity. However, genuine collaboration requires being comfortable with conflict, pushback, and resistance. Proactively addressing these potential issues builds deep trust and shows you are a partner, not just a vendor trying to smooth-talk their way to a deal.

Referencing a story about Michelangelo feigning a change to a sculpture to appease a politician, AR Rahman confirms this is a valid tactic in creative work. It protects artistic integrity while making the stakeholder feel heard, valued, and influential.

The objective of a tough conversation isn't just to deliver bad news but to leave the recipient feeling better because an issue is now on the table and can be addressed. Honesty delivered with a coaching mindset builds trust and prevents the damaging shock of a surprise negative evaluation later.

After conducting a "listening tour" in a new role, don't just gather input. Follow up with stakeholders to explicitly show how you've synthesized their feedback into your strategy. This action enrolls them in your success and transforms them from observers into advocates.

When pitching a long-term strategic fix, regional leaders prioritized immediate revenue goals. The product team gained traction not by dismissing these concerns, but by acknowledging their validity. This respect builds the trust necessary to balance short-term needs with long-term investment.

Many leaders mistake active listening for needing to agree with employees. The key is to validate their feelings and perspectives as real based on their experience. This practice, called mirroring, builds connection without forcing consensus or requiring the leader to change their own view.

People are more receptive to feedback when they feel seen. By first acknowledging their perspective and reality ('connecting'), you build a bridge that makes them willing to cooperate and change their behavior, rather than becoming defensive.